Business Details
25 Years
experience
Emergency
services
Your Trusted IT Support & Computer Repair Partner in Bath
Established in 2001 by Mark Hull, Cosmic Computers has built a reputation as a trusted provider of IT support and computer repair services for both home users and small to medium-sized businesses in Bath, Bristol, and surrounding areas. Our team specialises in diagnosing and resolving hardware and software issues, offering tailored solutions ranging from laptop repairs and data recovery to comprehensive business IT support packages. With expertise in Windows and Apple systems, we provide on-site, remote, and workshop-based services, ensuring minimal downtime for our clients.Our commitment to customer satisfaction is reflected in our no-fix-no-fee policy, competitive pricing, and proactive approach to system maintenance and cybersecurity. We prioritise transparency, offering clear advice on data backup strategies and security measures to protect clients from emerging threats like ransomware and invoice fraud.
Services
Computer Repair
Data Recovery
IT Support
Virus Removal
Laptop Hire
Mobile Repair
Website Design
Online Backups
Hardware Upgrades
Remote Assistance
Details
- Year established: 2001
Highlights and features
- We offer 20+ years of experience in computer repair and IT support since 2001
- Our tailored support packages prevent system failures before they occur
- We provide rapid remote assistance and same-day repairs where possible
- Our no-fix-no-fee policy ensures value for every repair attempt
- We specialise in secure data backup and ransomware protection strategies
What people say
Speedy service
Knowledgeable staff
Excellent communication
Reliable repairs
Effective data recovery
Services
Computer Repair
We diagnose and fix hardware and software issues for Windows and Apple devices. Our engineers handle everything from power failures and broken components to system crashes. With both onsite and remote options available, most repairs complete within hours. We use genuine replacement parts and provide post-repair system optimisation to prevent future issues.
Data Recovery
Specialising in retrieving lost data from failed storage devices, we handle mechanical hard drives, SSDs, and mobile storage. Our cleanroom facility enables component-level repairs for physically damaged media. We offer no-recovery-no-fee assurance and provide secure data transfer to new storage solutions to prevent future loss.
IT Support Contracts
Customisable support plans include proactive system monitoring, software updates, and priority emergency response. Packages scale from basic email support to comprehensive network management with 24/7 uptime guarantees. Clients receive discounted rates on additional repairs and priority scheduling during critical system failures.
Virus Removal
Our technicians eliminate viruses, ransomware, and spyware while preserving system integrity. We implement multi-layered security solutions including endpoint protection and email filtering. Post-removal audits identify vulnerabilities, and we provide staff training to prevent future infections through phishing or unsafe browsing practices.
Online Backups
We configure automated encrypted backups for business servers and personal devices. Our hybrid solutions combine local and cloud storage for rapid file recovery while maintaining GDPR compliance. Starting at 12.99/month, plans include version control and unlimited storage scaling for growing businesses.
People
Mark Hull
Founder & Lead Technician
With over 20 years in IT support, Mark established Cosmic Computers in 2001 after earning his BSc in Computing. He specialises in system architecture and network security, holding CompTIA A+ certification. His hands-on approach ensures technical excellence across all client services.
Questions
Do you offer remote IT support for businesses?
Yes, we provide secure remote assistance for system monitoring, software updates, and troubleshooting as part of our support packages.
Can you recover data from failed hard drives?
We recover data from mechanical and SSD drives, mobile devices, and memory cards using professional tools and cleanroom facilities.
What IT support packages do you offer?
We offer Bronze, Silver, and Gold packages with varying hours of support, system monitoring, and priority response times.
Do you repair Apple devices?
Yes, we repair all Mac devices including iMacs, MacBooks, iPads, and iPhones alongside Windows PCs and laptops.
How quickly can you repair a broken laptop screen?
Most screen replacements completed within 24-48 hours, with same-day service available for urgent cases in our workshop.
Do you provide cybersecurity advice?
We offer tailored security solutions including antivirus protection, network firewalls, and staff training against phishing attacks.
