Our Expertise in IT Support and Security
Founded over 20 years ago, MBS IT Ltd has established itself as a trusted partner for home users, businesses, and charities across Cheshire, Staffordshire, and beyond. We pride ourselves on delivering exceptional IT services tailored to each client's unique needs.
Managed IT Services - Cyber Security Assured
Our comprehensive managed IT services offer a tailored package designed to ease your technological burdens. We take care of everything from proactive maintenance and security to rapid on-demand support, allowing you to focus on your core business activities with peace of mind.
Custom PC Builds & Repairs across Devices
We cater to a diverse range of technological needs. Whether you require a bespoke PC built for work, gaming, or creative pursuits, our team can tailor a solution to your specifications and budget. We also offer expert repair services for a diverse array of devices, including:
- Apple Mac: Laptops, desktops, and MacBook repair services.
- Electronics: Repair of various electronic devices, from power adapters to data cables.
- Computers: Hardware and software troubleshooting, data recovery, and installation services.
- Projectors: Repair and maintenance of all major projector brands.
Beyond the Basics: Cloud Solutions & Security Solutions
In today's digital landscape, businesses require agile and scalable IT infrastructure. Our skilled team can guide you through the implementation and management of contemporary cloud solutions, ensuring your seamless transition to remote work or increased collaboration.
Furthermore, we understand the paramount importance of data protection in today's environment. Our comprehensive cybersecurity solutions provide tailored protection against data breaches and ensure the secure functioning of your systems.
What Sets Us Apart?
- Responsive and personalized service: We prioritize your needs and provide timely responses to queries and concerns.
- Expert technical knowledge: Our team comprises certified technicians with extensive experience in various IT domains.
- Competitive rates: We offer transparent and affordable service plans to suit diverse budgets.
- Customer-centric approach: We prioritize open communication and collaboration throughout the process.
Customer Satisfaction
MBS IT Ltd has received numerous reviews from satisfied customers, with 9 out of 10 reviews giving a perfect 5-star rating. The majority of customers praise the helpful, friendly, and professional staff, who keep them informed throughout the repair process. Many customers appreciate the quick turnaround times, with some repairs completed within a few days.
Pricing
One reviewer noted that the repair work was a bit overpriced, but this was the only criticism mentioned in the reviews. However, most reviewers seemed to accept the prices as fair considering the quality of service and expertise provided.
Communication
The staff at MBS IT Ltd are praised for their excellent communication skills. Customers appreciate regular updates on the status of their repairs and are thanked for their patience and help in resolving issues.
Professionalism
The company's professionalism is highlighted in several reviews. Paul Sherry mentions that the staff handled his problem with his MacBook Pro very professionally, and Christine Bebbington appreciated the patient and helpful approach she received when purchasing a new laptop.
Unsatisfactory Experience
However, one reviewer had a negative experience with MBS IT Ltd. Val N. reported that their son's MacBook Pro was returned with a new screen that didn't fit properly and a USB port that didn't work. The company blamed the customer for breaking the machine, but Val N. disputes this claim, highlighting that the machine was still under warranty when it was sent in for repair. The reviewer also discovered that the machine returned was not the same one sent in, but had a different serial number.
Reply from MBS IT Ltd
MBS IT Ltd responded to Val N.'s review, stating that the MacBook was booked in under their partner's name and that the repair ticket number was T-1294. They claim that the machine was working fine when it left their premises and that the customer was notified of the issues found during the repair process. They also offered a loan machine, which the customer declined.
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