Business Details
25 Years
experience
Emergency
services
Trusted IT Support and Computer Repair Services in York
Established in 2001 by Simon Langley, York IT Services has grown from a home-based operation to become one of York's leading IT support and repair specialists. Our journey began serving business clients before expanding to support home users, and we opened our first high-street shop in 2004 to better serve our growing customer base. Over the years, we've invested in advanced equipment and expanded our team of certified technicians to deliver comprehensive IT solutions. Our expertise spans rapid-response repairs, managed IT services, cloud computing, and network infrastructure for both residential and commercial clients. With a dedicated workshop and showroom at our Melrosegate premises, we combine technical excellence with accessible, personable service.Our commitment to fixed pricing, three-month repair warranties, and same-day diagnostics reflects our focus on customer satisfaction. As active members of Indie York, we take pride in supporting local businesses while maintaining our position as trusted technology partners. Our team's combined decades of experience ensure we deliver reliable solutions tailored to modern IT challenges. From hardware repairs to enterprise-level system management, we prioritise clear communication and practical support without technical jargon.
Services
PC Repairs
Laptop Screen Replacement
Remote Support
Cloud Backup
Managed IT Services
Network Installation
Virus Removal
Data Recovery
VoIP Telephony
Details
- Year established: 2001
Highlights and features
- We offer rapid-response call-out service for urgent IT issues
- Our technicians provide fast turnaround times for all repairs
- We deliver friendly, reliable local support with technical expertise
- We guarantee fixed price services with no hidden charges
- We provide three-month warranty on all repair work completed
Services
PC Repairs
Our certified technicians diagnose and fix desktop PC issues ranging from hardware failures to software malfunctions. We offer same-day diagnostics and use genuine replacement parts with three-month warranties. Customers can drop off equipment at our York shop or arrange onsite repairs for business systems.
Remote Support
Resolve software issues without leaving home through our secure remote support service. Available for virus removal, system updates, and configuration problems, this service connects directly to our York-based technicians during operating hours for immediate troubleshooting.
Managed IT Services
We provide comprehensive IT management for businesses including network monitoring, cloud services, and helpdesk support. Our packages include cloud-hosted email, virtual server hosting, and 24/7 system maintenance with emergency call-out options for critical failures.
Data Recovery
Specialist recovery of lost files from damaged hard drives, SSDs, and storage devices. Our engineers use advanced tools to retrieve data from physical and logical failures while maintaining strict confidentiality for both personal and business information.
Cloud Services
We offer secure cloud solutions including hosted email, file storage, and virtual servers from our Leeds datacentre. Services feature automatic backups, enterprise-grade security, and scalable infrastructure for businesses requiring reliable online operations.
People
Simon Langley
Managing Director
Founder of York IT Services with over 20 years' experience in IT support. Specialises in system diagnostics and business IT solutions. Previously worked in corporate IT before establishing the company in 2001.
Josh Forth
IT Support Technician
Graduate-trained IT specialist with seven years' experience in network management and system migrations. Handles both onsite business support and remote diagnostics for home users across York.
Matt Gardiner
IT Engineer
Music graduate with technical expertise in hardware repairs and customer support. Manages shop operations and provides diagnostics for home computer users while maintaining creative problem-solving approaches.
Nick Whalley
IT Support Technician
Former hospitality manager bringing customer service expertise to IT support. Specialises in clear communication and practical solutions for business clients while combining technical knowledge with client relationship skills.
Questions
What IT services do you offer for home users?
We provide PC/laptop repairs, screen replacements, virus removal, data recovery, and remote support for home users across York.
Do you offer emergency IT support outside normal hours?
Yes, we provide out-of-hours support for urgent business IT issues with rapid-response call-outs available.
Can you help with business IT network installation?
Our engineers offer network cabling, managed Wi-Fi solutions, and complete IT infrastructure setup for York businesses.
Do you provide cloud computing services?
Yes, we offer cloud backup, hosted email, and virtual server solutions from our secure Leeds datacentre.
What warranty do you offer on repairs?
All repairs come with a three-month warranty covering both parts and labour.
Where is your shop located in York?
Our store and workshop are at 267 Melrosegate, York, YO10 3SN, open Monday-Friday.
