Iucidica

At Lucidica, we are a team of engineers and tech lovers based in London, dedicated to providing award-winning IT support to small and medium-sized enterprises (SMEs) across the UK. With over 20 years of experience in the industry, we have built a reputation for delivering exceptional IT support services, tailored to the unique needs of each business.

Our team is passionate about helping businesses succeed in an increasingly digital landscape. We understand the importance of having reliable IT systems and solutions in place, and we are committed to providing personalized support that is both responsive and proactive. Our services are designed to help businesses like yours stay ahead of the curve, using the latest technologies and best practices to drive efficiency, productivity, and growth.

At Lucidica, we believe that IT support should be more than just technical expertise; it should be a partnership. That's why we take the time to understand your business goals, values, and challenges, and develop customized solutions that meet your unique needs. Our team is dedicated to providing exceptional service, ensuring that we remain personally accessible and not just confined to emails or automated calls. Whatever you need, just get in touch, and we'll help.

Our Services

At Lucidica, we offer a range of services designed to help your business thrive in the digital age. Our services include:

• IT Support London: We provide tailored and affordable IT support packages, tailored to your business needs.
• Business Cybersecurity: We help protect your business from cyber threats with our top security solutions.
• Managed Licences: We provide fully managed Microsoft 365 & GSuite licences, ensuring you have the latest and greatest software applications.
• Cloud Computing Solutions: We help create cloud storage from scratch or help migrate your current one to better infrastructure.
• Hardware Supply and Support: Need help choosing, purchasing, or installing new equipment? Our expert IT team can help make this easy for you.
• Microsoft SharePoint as a CRM: Thinking of getting or upgrading your CRM system? Let us help replace your expensive and restrictive software.
• Web Hosting and Domain Management: A website and domain are crucial - let us handle this for you.
• Web Design & Development: Get a user-friendly and SEO-ready website for your company. Let's grow your business online together.

Why Choose Lucidica for IT Support?

At Lucidica, we believe in delivering exceptional service, and here's why:

• Quick response: Our average helpdesk response time is 30 minutes, ensuring your IT issues are addressed promptly.
• Happiness guarantee: If we don't do our job right, it's free. We're committed to ensuring your satisfaction.
• No geek speak: Our advice is guaranteed jargon-free, so you can easily understand your IT solutions.
• Smiles all round: We actively monitor our customer satisfaction score, ensuring we meet your expectations.
• Immediate support: We answer 90% of calls in the first three rings, and we solve 94% of tickets within 24 hours after they are logged.