Business Details
33 Years
experience
Emergency
services
Your Trusted IT Partner in Croydon
Established in 1993, Oakland Associates has built a reputation as a trusted IT solutions provider for small and medium-sized enterprises. With over 25 years of industry experience, we specialise in delivering tailored IT support, cloud services, and network security solutions designed to enhance business continuity and growth. Our team of Microsoft-certified professionals combines technical expertise with a client-centric approach, ensuring reliable and secure IT infrastructure management. We prioritise transparency, offering flexible support options including 24/7 premium services and fixed-price maintenance contracts to eliminate unexpected costs.Our commitment to excellence is reflected in our long-standing client relationships and high service resolution rates, with 96% of remote support cases resolved within two hours and 100% of critical onsite server issues addressed within four hours. By leveraging advanced technologies and maintaining proactive communication, we empower businesses to focus on their core operations while we safeguard their digital ecosystems.
Services
Disaster Recovery
Cloud Services
Network Security
IT Consultancy
Hardware Sales
Managed Cloud
Data Replication
Antivirus Solutions
Details
- Year established: 1993
Highlights and features
- We have over 25 years of experience in IT solutions for SMEs.
- Our team holds Microsoft-certified cloud solutions expertise.
- We guarantee 2-hour remote support response times for critical issues.
- Our online ticketing system provides real-time support tracking.
- We maintain 98%+ onsite service resolution rates within SLA timelines.
Associations and certifications
- Microsoft
What people say
Prompt and efficient service
High standard of support
Excellent resolution rate
Knowledgeable team
Reliable technical knowledge
Services
Disaster Recovery
Our disaster recovery solutions ensure business continuity through rapid data restoration and system recovery. We implement customised backup strategies with cloud storage integration to protect against data loss. Clients benefit from 4-hour onsite response times for critical server issues and 98%+ resolution rates within service level agreements.
Cloud Services
We provide managed cloud services including Office 365 implementation and cloud infrastructure management. Our Microsoft-certified team delivers secure cloud migration, daily backup monitoring, and scalable hosting solutions. Businesses gain flexible, cost-effective IT resources with 24/7 support availability for critical operations.
Network Security
Our network security services protect IT infrastructure through advanced threat detection and prevention systems. We offer encryption solutions, antivirus implementation, and regular security audits. Clients receive proactive monitoring and rapid response to emerging threats like the Emotet trojan, ensuring data integrity and compliance with regulatory standards.
IT Consultancy
We provide expert IT strategy guidance for technology adoption and infrastructure optimisation. Our consultancy covers hardware/software procurement, network planning, and cloud transition strategies. Businesses receive tailored recommendations aligned with operational goals and budget constraints, supported by 25 years of industry expertise.
Managed Support
Our managed support services include 24/7 remote assistance, onsite maintenance, and proactive system monitoring. We offer flexible contract options with guaranteed response times and unlimited support tickets. Clients benefit from 96% remote resolution rates and a dedicated helpdesk team with 88% first-hour ticket resolution performance.
People
Rajan Amin
Managing Director
With over 15 years leading Oakland Associates, Rajan oversees strategic operations and client relationships. He ensures our team maintains Microsoft-certified standards while delivering tailored IT solutions that align with evolving business needs.
Minesh Patel
Chief Financial Officer
Minesh manages financial operations and service delivery optimisation. His focus on cost-effective solutions ensures clients receive maximum value from our IT support contracts while maintaining high service quality benchmarks.
Questions
What IT services do you offer for SMEs?
We provide network security, cloud solutions, disaster recovery, managed support, and IT consultancy tailored to small and medium businesses' specific needs.
Do you offer 24/7 emergency IT support?
Yes, we provide premium 24-hour support with guaranteed response times for critical server issues and urgent technical problems outside regular hours.
Which areas do you cover?
We serve London, Surrey, Kent, and Sussex from our Croydon headquarters, with remote support capabilities for businesses nationwide.
How quickly do you respond to support requests?
We guarantee 2-hour remote response for critical issues, 4-hour server onsite visits, and 8-hour workstation support within standard service level agreements.
Are your team Microsoft-certified?
Yes, we are Microsoft-certified Small and Midmarket Cloud Solutions Providers with expertise in implementing and managing cloud-based IT environments.
