Business Details
22 Years
experience
Emergency
services
Your Trusted IT Support Partner in Portsmouth
Established in 2004, Pronetic has built a reputation as a trusted IT support provider specialising in cybersecurity compliance and managed services. Our ISO 27001 certification demonstrates our commitment to maintaining the highest standards of information security management. With over two decades of experience, we deliver tailored technology solutions that address specific business needs while ensuring continuous compliance with industry regulations. Our team of certified professionals combines technical expertise with strategic insight to implement robust IT infrastructure, proactive maintenance systems, and comprehensive cybersecurity frameworks.We distinguish ourselves through our client-centric approach, offering dedicated account management, transparent communication, and rapid response times for both scheduled and emergency support requirements. Our proven track record includes successful implementations of Cyber Essentials and ISO 27001 compliance programs across diverse organisations, from small businesses to large enterprises. Through our Technology Success Manager and Vendor Management services, we act as an extension of our clients' teams, providing strategic guidance and operational support that aligns with long-term business objectives.
Services
IT Support Desk
Cyber Essentials Compliance
ISO 27001 Certification
Cloud Services
Network Security
Emergency IT Support
Vendor Management
Technology Strategy
Proactive Maintenance
Office Relocation
Details
- Year established: 2004
Highlights and features
- ISO 27001 certified information security management system
- Proactive 24/7 monitoring and rapid response support desk
- Specialised in Cyber Essentials and ISO 27001 compliance
- Experienced team with over 20 years of local IT expertise
- Comprehensive vendor management and technology roadmap services
Associations and certifications
- ISO 27001
- Cyber Essentials
- Cyber Essentials Plus
What people say
Excellent service
Reliable support
Technical expertise
Proactive approach
Clear communication
Services
IT Support Desk
Our IT Support Desk provides immediate assistance from qualified engineers who resolve issues promptly. Available during business hours, we prioritise rapid response times and direct access to technical experts. Our team proactively addresses system alerts and maintains infrastructure health to minimise downtime while ensuring clear communication throughout the support process.
Cyber Essentials Compliance
We help businesses achieve and maintain Cyber Essentials certification through comprehensive implementation of technical controls. Our service includes audit preparation, gap analysis, and continuous compliance monitoring. We ensure organisations meet government-backed security standards while protecting against common cyber threats through verified security measures and documentation.
ISO 27001 Certification
Our ISO 27001 certification service establishes robust information security management systems. We implement comprehensive frameworks covering physical security, personnel processes, and technical controls. Through documented procedures and continuous improvement cycles, we help organisations achieve internationally recognised certification while maintaining operational compliance with security best practices.
Proactive Maintenance
Our proactive maintenance service continuously monitors IT systems for potential issues. Using automated alerts and scheduled maintenance windows, we address problems before they impact operations. This includes regular updates, security patches, and performance optimisations that ensure system reliability while providing predictable budgeting through fixed-cost service plans.
Office Relocation
We manage complete IT system relocations with minimal business disruption. Our service includes pre-move audits, data backup, equipment transportation, and post-move system restoration. We coordinate telecommunications transfers and ensure all network infrastructure is operational at new locations while maintaining data integrity throughout the relocation process.
People
Andy Wilkinson
Managing Director
With over 20 years in IT services, Andy leads Pronetic's strategic direction. He specialises in information security and technology roadmap development. His expertise in ISO 27001 implementation ensures clients receive compliant, future-proof solutions while maintaining operational efficiency.
Kate
Operations Manager
Kate manages Pronetic's ISO framework implementation and client operations. With extensive experience in compliance management systems, she ensures service delivery meets international standards while coordinating technical teams for optimal client support and service execution.
David Attwell
IT Engineer
David provides technical expertise in system implementation and client support. His focus on network security and cloud solutions helps businesses achieve robust IT infrastructure. He specialises in translating complex technical requirements into practical business solutions for improved operational efficiency.
Ewan
IT Project Engineer
Ewan specialises in technical problem-solving and infrastructure design. With deep knowledge of network architecture and security protocols, he implements customised solutions that align with business objectives while maintaining compliance with industry standards.
Chris
IT Engineer
Chris focuses on network diagnostics and connectivity solutions. His expertise in infrastructure troubleshooting ensures reliable system performance. He works closely with clients to resolve complex technical issues while maintaining clear communication about system status and improvements.
Questions
What IT services does Pronetic offer in Portsmouth?
We provide comprehensive IT support including Cyber Essentials compliance, ISO 27001 certification, network security, cloud services, emergency IT support, and proactive maintenance programs tailored to business requirements.
How does Pronetic help with cybersecurity compliance?
We implement and maintain Cyber Essentials and ISO 27001 compliance frameworks through technical controls, documentation management, and continuous monitoring to ensure organisations meet security standards and audit requirements.
What are Pronetic's IT support packages?
Our packages range from core IT support (Pronetic 90) to advanced ISO 27001 compliance (Pronetic 360), with tailored solutions for different business sizes and security needs across southern England.
How quickly does Pronetic respond to IT emergencies?
We provide rapid response for critical issues, with engineers available to attend onsite emergencies promptly while offering immediate remote assistance for urgent technical problems requiring immediate attention.
What makes Pronetic different from other IT providers?
We combine ISO 27001 certification with proactive system monitoring, dedicated account management, and technology roadmap planning to deliver comprehensive IT solutions that align with business objectives and compliance requirements.
Do you support businesses outside Portsmouth?
Yes, we serve organisations across southern England including Chichester, Southampton, Brighton, and surrounding areas with both onsite and remote IT support services.
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