Business Details
21 Years
experience
Your Trusted IT Support Partner in Southampton
Established in 2005, Net Primates has evolved from a traditional IT support provider to a comprehensive technology solutions partner. Our proactive approach combines advanced infrastructure management with personalized service delivery, ensuring businesses maintain optimal productivity and security. With a dedicated team of certified professionals, we offer continuous support for IT systems, cloud services, and cybersecurity requirements. Our methodology prioritizes preventative measures to minimize downtime while maintaining rapid response capabilities for urgent technical issues.Operating from our base in the New Forest, we serve clients across the UK and internationally, building long-term partnerships through consistent reliability and technical expertise. Our commitment extends beyond technical solutions to include client education and tailored system optimization, ensuring technology becomes an enabler rather than a barrier to business growth.
Services
IT Support
Microsoft 365
Cyber Security
Connectivity
Network Management
Cloud Services
Remote Support
VoIP Solutions
Details
- Year established: 2005
Highlights and features
- We've delivered IT solutions since 2005 with proven industry expertise
- Our proactive support minimizes downtime through preventative infrastructure management
- Certified technicians provide tailored solutions for unique business requirements
- Single-point-of-contact service model ensures consistent technical support
- Global experience supporting businesses across multiple industry sectors
Associations and certifications
- Cyber Essentials Plus
What people say
Proactive support
Technical expertise
Reliable solutions
Responsive team
Security focus
Services
IT Support
Our comprehensive IT support ensures business continuity through proactive system maintenance and rapid issue resolution. We manage servers, desktops, and network infrastructure while providing remote and on-site assistance. Our team implements robust security measures and regular system updates to prevent technical disruptions. This service suits businesses seeking reliable technology management that minimises downtime and maximises productivity.
Microsoft 365
We implement and support Microsoft 365 solutions with enhanced security features for email, cloud storage, and collaboration tools. Our service includes phishing protection, secure file sharing, and login monitoring to prevent unauthorised access. Businesses benefit from integrated productivity applications and cloud-based infrastructure that supports hybrid working environments while maintaining data security compliance.
Cyber Security
Our cybersecurity solutions combine advanced threat protection with staff education programs to defend against evolving digital risks. Services include network security audits, malware protection, and incident response planning. We help businesses achieve Cyber Essentials certification while implementing proactive measures like email security gateways and suspicious activity monitoring to prevent data breaches.
Connectivity
We design and maintain high-performance internet and network infrastructure with 4/5G failover capabilities. Our solutions include leased lines, secure Wi-Fi networks, and VoIP telephone systems tailored to business requirements. Segregated network environments ensure compliance with data protection regulations while maintaining optimal connectivity for business operations across multiple locations.
Remote Support
Our remote support service provides immediate technical assistance through secure connectivity solutions. Using advanced monitoring tools, we resolve issues without onsite visits while maintaining system performance through regular health checks. This service includes remote backup management and virtual private network implementation for businesses requiring continuous IT availability.
People
Steve Cole
Managing Director
With over 15 years leading technology solutions, Steve directs Net Primates' strategic vision. He ensures our technical expertise aligns with evolving business needs while maintaining our commitment to exceptional client service.
Rupert Walmsley
Technical Director
Rupert oversees our technical operations, bringing extensive infrastructure expertise. He leads system design and implementation, ensuring robust, scalable solutions that support long-term business growth and technological advancement.
Chris Dewey
Technical Manager
Chris manages day-to-day technical delivery, combining hands-on expertise with team leadership. His focus on operational excellence ensures consistent service quality across our diverse client portfolio.
Becky Cole
Customer Success Manager
Becky ensures client satisfaction through proactive relationship management. She coordinates support delivery and client communications, maintaining our personal service approach across all business interactions.
Jon Procter
Project Co-ordinator
Jon manages implementation timelines and resource allocation. His organisational expertise ensures smooth project execution from initial consultation through to completed solution deployment.
Questions
What IT services do you offer for businesses?
We provide comprehensive IT support including infrastructure management, cybersecurity solutions, Microsoft 365 implementation, network connectivity, and remote technical assistance tailored to business requirements.
How do you handle cybersecurity threats?
Our approach combines advanced threat protection, regular security audits, staff training programs, and Cyber Essentials certification support to create multi-layered defense systems against evolving cyber risks.
Do you support remote working setups?
Yes, we implement secure remote access solutions, cloud collaboration tools, and network infrastructure to support hybrid working environments with robust security measures.
What areas do you cover?
Based in Southampton, we serve businesses across Hampshire, the New Forest, UK-wide locations, and selected international clients through remote support capabilities.
How quickly can you respond to technical issues?
We prioritise urgent matters with immediate response times, supported by proactive monitoring systems that often identify potential problems before they impact operations.
Can you help with network infrastructure upgrades?
Yes, we design and implement modern network solutions including high-speed connectivity, secure Wi-Fi systems, and VoIP telephone infrastructure tailored to specific business needs.
