Business Details
Emergency
services
Your Trusted IT Partner in Portsmouth
Busted Networks has been delivering expert IT support to small and medium-sized enterprises for 27 years, maintaining an exceptional client retention rate. We specialise in providing comprehensive IT solutions across Portsmouth, Havant, Petersfield, Chichester, and Fareham, with a focus on proactive monitoring and emergency response. Our team of experienced professionals operates as an outsourced IT department, offering tailored consultancy, system streamlining, and 24/7 monitoring to prevent disruptions. We prioritise reliability and transparency, ensuring all work is guaranteed with fixed pricing. Our services include managed hosting, email support, server maintenance, and disaster recovery solutions designed to safeguard business continuity. By combining cutting-edge technology with personalised service, we help businesses optimise their IT infrastructure for growth and resilience.Our partnerships with leading technology providers like Dell, Microsoft, and Netgear enable us to deliver high-quality hardware and software solutions. With dedicated help desk support available Monday to Friday, we provide rapid response times for both routine and emergency IT issues. Our commitment to staff education and cybersecurity best practices ensures clients receive robust protection against evolving threats. We work closely with businesses to understand their unique needs, offering cost-effective solutions that align with their operational goals. This long-standing dedication to excellence has established us as a trusted partner for IT support across Hampshire and West Sussex.
Services
IT Consultancy
Emergency Support
Backup and Recovery
Server Maintenance
Help Desk
Cloud Support
Cybersecurity
Network Monitoring
Data Protection
Hardware Installation
Highlights and features
- We offer 27 years of dedicated IT support experience for local businesses
- Our 24/7 proactive monitoring prevents system failures before they occur
- We maintain a 98% client retention rate through reliable, guaranteed service
- Our team partners with leading technology providers like Microsoft and Dell
- We provide rapid emergency response with fixed pricing and no hidden fees
What people say
Approachable and diligent
Peace of mind
Timely, efficient manner
Methodically worked through systems
Cost-effective solutions
Services
IT Consultancy
We provide expert IT consultancy services tailored to your business needs. Our experienced team listens to your requirements and develops customised solutions that align with your budget and objectives. By conducting thorough assessments of your existing systems, we identify opportunities for improvement and implement strategies to enhance efficiency and security.
Emergency Support
Our rapid response emergency support service addresses critical IT issues when they occur. Available during business hours, we provide immediate assistance for system failures and technical emergencies. With proactive monitoring in place, we can often identify and resolve potential problems before they impact your operations, minimising downtime and maintaining business continuity.
Backup and Recovery
We implement comprehensive backup and recovery solutions to safeguard your critical business data. Our systems ensure regular, secure backups with remote storage capabilities to protect against data loss from cyber threats or hardware failures. In the event of an incident, our recovery processes enable swift restoration of your information and systems to minimise business disruption.
Server Maintenance
Our proactive server maintenance service ensures optimal performance of your IT infrastructure. We conduct regular checks, software updates, and security reviews to prevent system failures. By maintaining proper server configuration and monitoring performance metrics, we help extend equipment lifespan while ensuring reliable operation of your business-critical applications and services.
Help Desk
Our dedicated help desk provides timely assistance for day-to-day IT issues. Available Monday to Friday, our support team addresses queries and resolves technical problems to maintain smooth operations. From user account management to software troubleshooting, we offer expert guidance and practical solutions to keep your business running efficiently.
Questions
What areas do you cover for IT support?
We provide IT support services across Portsmouth, Havant, Petersfield, Chichester, and Fareham, covering all business needs in these areas.
Do you offer emergency IT support?
Yes, we provide rapid response emergency IT support during business hours to address critical system failures and technical issues.
How do you ensure data security?
We implement proactive monitoring, regular backups, cybersecurity measures, and staff training to protect against threats and ensure data protection compliance.
What IT services do you specialise in?
We specialise in IT consultancy, server maintenance, backup and recovery, emergency support, and 24/7 system monitoring for SMEs.
Can you help with IT infrastructure upgrades?
Yes, we provide expert recommendations and implementation for IT infrastructure upgrades, ensuring solutions match your business requirements and budget.
How do you handle ongoing IT support?
We offer annual maintenance contracts with proactive monitoring, scheduled maintenance, and priority support for continuous system optimisation.
