Business Details
20 Years
experience
Emergency
services
Your Trusted Partner for IT Solutions
Empowered S.M.S has been delivering transformative IT solutions since 2006, establishing itself as a trusted partner for global organisations seeking technological advancement. Our approach combines deep technical expertise with a client-centric philosophy, focusing on understanding business challenges to implement technology-driven outcomes. With a proven track record in managing large-scale IT transformation projects, we offer a comprehensive suite of services including managed infrastructure, flexible resourcing, and IoT solutions. Our team of certified professionals utilises industry-leading methodologies to ensure reliable service delivery, supported by 24/7 monitoring capabilities.Through strategic partnerships and proprietary platforms like MyOrderWork, we provide scalable solutions that adapt to evolving business needs while maintaining strict compliance with quality standards. Our commitment to excellence is demonstrated through ISO 9001 certification and successful implementations across diverse sectors including public sector, logistics, and multinational corporations.
Services
IT Professional Services
Flexible Resourcing
Smart Support Services
Managed IT Infrastructure
IoT Professional Services
OrderWork Automation
Cyber Security
Cloud Solutions
Network Management
Meraki Support
Details
- Year established: 2006
Highlights and features
- We have over 18 years of experience in enterprise IT transformation
- Our outcome-based approach delivers measurable business value
- 24/7 monitoring and support for critical IT infrastructure
- Proven track record with global organisations across multiple sectors
- ISO 9001 certified quality management systems
Associations and certifications
- ISO 9001
Services
IT Professional Services
Our IT Professional Services combine technical expertise with business acumen to deliver technology-enabled outcomes. We provide technical presales support, network audits, and project management services that help organisations implement complex IT infrastructure projects. With certified consultants and engineers, we offer on-demand technical resources to supplement internal teams and ensure successful delivery of transformation initiatives.
Flexible Resourcing Services
Flexible Resourcing Solutions provide access to pre-vetted technical professionals through our Associate Consulting programme. This includes resource-on-demand options for project-based work, embedded engineering teams, and virtual team models that extend internal capabilities. Our IR35-compliant services offer cost-effective scaling while maintaining technical excellence and security compliance across IT, network, and infrastructure disciplines.
Smart Support Services
Smart Support Services deliver comprehensive IT support through our 24/7 Customer Service Desk and remote monitoring capabilities. This includes SLA-backed field engineering, remote technical support, infrastructure maintenance programmes, and proactive network management. Our services cover hardware and software support, device status monitoring, and configuration management for both modern and legacy systems.
Managed IT Infrastructure
Our Managed IT Infrastructure Services simplify complex network management through holistic support solutions. This includes Cisco Meraki specialism, full lifecycle management of network devices, and proactive monitoring systems. We provide predictable cost models with service quality guarantees, supporting organisations to maintain high-performance IT networks while reducing operational complexity and costs.
IoT Professional Services
IoT Professional Services focus on designing, deploying, and managing IoT networks that connect millions of devices. Our six-pillar approach covers network architecture, security, data analysis, and application enablement. With smart engineering teams and scalable deployment capabilities, we ensure continuous data collection and utilisation to maximise return on IoT investments for clients across various industry sectors.
Questions
What IT services does Empowered S.M.S offer?
We provide managed IT infrastructure, professional consultancy, flexible resourcing, IoT solutions, cybersecurity, and cloud services with nationwide support coverage.
How long has Empowered S.M.S been in business?
We have been delivering IT solutions since 2006, with our team having extensive experience in technology transformation projects.
Do you offer 24/7 IT support?
Yes, our managed services include 24/7 network monitoring and support with SLA-backed response times for critical infrastructure.
Which geographic areas do you serve?
We operate throughout the UK and Europe, with engineers and resources available across multiple countries.
What industries do you work with?
We support organisations across all vertical sectors including public sector, logistics, insurance, and multinational corporations.
Can you handle large-scale IT projects?
Yes, we have successfully delivered major transformation projects including nationwide device rollouts and data centre migrations.
