Business Details
14 Years
experience
Emergency
services
Award-Winning IT Support Services in London
Founded over a decade ago, Amazing Support has established itself as a leader in managed IT services, driven by a commitment to customer-centric solutions. As an award-winning Microsoft Silver accredited and Cyber Essentials certified provider, we deliver proactive IT support, cybersecurity, cloud solutions, and business continuity services across London, Hertfordshire, and Manchester. Our team of experienced engineers combines technical expertise with a dedication to transparency, ensuring businesses benefit from 24/7 system monitoring, rapid issue resolution, and tailored IT strategies.We prioritise open communication, taking ownership of technical challenges while anticipating risks to minimise downtime. With a focus on sustainability and client education, we empower organisations to leverage technology effectively while maintaining robust data protection and compliance.
Services
IT Support
Cyber Security
Cloud Solutions
Managed IT Services
Backup and Disaster Recovery
IT Consultancy
Remote Working Solutions
Digital Transformation
Network Support
VoIP Services
Details
- Year established: 2012
Highlights and features
- We offer 24/7 proactive IT system monitoring and rapid response times.
- Our Microsoft Silver accreditation ensures access to cutting-edge technology solutions.
- We guarantee issue resolution within 24 hours as per client SLAs.
- Free cybersecurity training and 'Lunch and Learn' sessions are included.
- Proactive maintenance prevents technical issues before they disrupt operations.
Associations and certifications
- Microsoft Silver Accreditation
- Cyber Essentials Certification
What people say
Very prompt response
Fast resolution
Wonderfully responsive
Excellent service
Quick service
Services
Managed IT Services
Our managed IT services provide continuous monitoring and maintenance of your technology infrastructure. We handle system updates, security patches, and performance optimisation to ensure uninterrupted operations. Businesses benefit from predictable costs, reduced downtime, and access to expert technical resources without maintaining an in-house team.
Cyber Security
We implement comprehensive cybersecurity measures including firewall management, threat detection, and staff training programs. Our Cyber Essentials certification ensures compliance with industry standards while protecting against data breaches. Regular security audits help identify vulnerabilities before they become critical issues for your organisation.
Cloud Solutions
Our cloud solutions enable secure remote access to business systems and data storage. We specialise in Office 365 migration, virtual infrastructure setup, and hybrid cloud environments. Clients benefit from scalable resources, improved collaboration tools, and automated backup systems to ensure business continuity.
Backup and Disaster Recovery
We provide automated backup solutions with guaranteed recovery times for critical business data. Our systems include regular testing procedures and customised recovery plans. Businesses maintain operational continuity during hardware failures, cyberattacks, or natural disasters through our redundant storage architecture and rapid restoration processes.
IT Consultancy
Our consultancy services cover digital transformation strategies, infrastructure planning, and technology investment guidance. We offer virtual CIO support and system audits to optimise IT efficiency. Clients receive expert recommendations aligned with business goals and industry-specific technology requirements.
People
Jamie Claret
Co-Founder & Director
With over 15 years in IT services, Jamie leads strategic development at Amazing Support. He focuses on innovative technology solutions and maintaining the company's customer-first ethos.
David Share
Co-Founder & Director
David oversees operations and service delivery, bringing extensive experience in managed IT services and cybersecurity. He ensures technical excellence across all client engagements.
Aaron Saffer
Operations Manager
Aaron manages day-to-day operations, ensuring efficient service delivery and client satisfaction. He specialises in IT infrastructure optimisation and process improvement.
Ben Konyn
Technical Services Manager
Ben leads technical implementations and support strategies. His expertise in cloud solutions and network architecture ensures robust, scalable IT environments for clients.
Questions
Why should I work with Amazing Support?
We prioritise customer needs with 24/7 monitoring, rapid response times, and tailored IT strategies. Our Microsoft accreditation and Cyber Essentials certification ensure cutting-edge, secure solutions.
What IT support services do you offer?
We provide managed IT services, cybersecurity, cloud solutions, backup recovery, VoIP, network support, and digital transformation consultancy for businesses of all sizes.
How do you handle cybersecurity threats?
We implement advanced security measures, regular audits, staff training, and Cyber Essentials compliance to protect against data breaches and ensure GDPR compliance.
Do you offer 24/7 IT support?
Yes, our 24/7 system monitoring and rapid response team ensure continuous protection and immediate assistance for critical IT issues outside office hours.
How quickly do you resolve IT issues?
98% of support issues are resolved within 24 hours, with emergency cases prioritised for immediate attention as per our service level agreements.
Can you help migrate to cloud-based solutions?
We specialise in seamless cloud transitions, including Office 365 migration, secure storage implementation, and customised cloud infrastructure to enhance business productivity.
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