Business Details
20 Years
experience
Emergency
services
Your Trusted Virtual IT Department in Hampshire
Established in 2006, Digital Design has built a reputation as a trusted provider of comprehensive IT solutions. Our team comprises senior engineers with over 30 years of collective experience across diverse sectors, ensuring clients receive expert support tailored to their specific operational needs. We specialise in managed IT support, cybersecurity, cloud solutions, and infrastructure management, acting as a virtual IT department for businesses lacking internal resources.Our engineers utilise a ticketing system to track and resolve issues efficiently, maintaining direct communication with clients throughout the process. Committed to exceptional service delivery, we provide 24/7 support and out-of-hours maintenance within agreed service level agreements. Our focus remains on enabling businesses to concentrate on core competencies while we handle complex IT challenges with technical precision and industry-leading expertise.
Services
Managed IT Support
Cyber Security
Cloud Solutions
Third Line Support
Wi-Fi Solutions
Hardware Procurement
Microsoft 365 Services
Remote Working Setup
Data Backup
Unified Threat Management
Details
- Year established: 2006
Highlights and features
- We offer 17+ years of dedicated IT support experience since 2006
- Our senior engineers hold 30+ years' combined industry experience
- We provide 24/7 technical support with guaranteed SLA compliance
- Our ticketing system ensures transparent issue resolution tracking
- We specialise in seamless integration with existing IT teams
Associations and certifications
- Cyber Essentials
What people say
Vast knowledge
Understand our business
React accordingly
Services
Managed IT Support
Our comprehensive IT support package acts as your virtual IT department. We handle system monitoring, software updates, and technical troubleshooting while providing proactive maintenance to prevent downtime. Businesses benefit from consistent performance optimisation and immediate access to senior engineers with 30+ years' combined experience.
Cyber Security
We implement Cyber Essentials-accredited security frameworks including firewall management, threat detection, and data encryption. Our services cover annual compliance renewals, remote worker VPN solutions, and continuous improvement of security practices to protect against evolving digital threats across multiple business sectors.
Cloud Solutions
Specialising in Microsoft 365 and Azure AD platforms, we provide daily cloud backups for servers, PCs, and email systems. Our cloud services include remote monitoring, patch management, and secure data migration solutions that ensure business continuity and regulatory compliance for organisations across three continents.
Third Line Support
This service integrates with existing IT teams to deliver specialist technical support, reducing overhead costs by up to 40%. Our engineers collaborate with first and second line staff to resolve complex infrastructure issues while maintaining direct client communication through our ticketing system for complete transparency.
Wi-Fi Solutions
We design and implement robust wireless networks for offices and warehouses, including building-to-building connectivity solutions. Our services ensure reliable high-speed connectivity across commercial premises while maintaining security protocols and supporting remote access requirements for distributed teams.
Questions
What IT services do you specialise in?
We specialise in managed IT support, cybersecurity, cloud solutions, Wi-Fi infrastructure, and third-line technical assistance across Microsoft 365 and Azure platforms.
Do you offer 24/7 support?
Yes, we provide 24/7 technical support with guaranteed SLA compliance, including out-of-hours maintenance and emergency response services.
How experienced is your team?
Our engineers have 30+ years' combined experience and hold senior-level expertise across diverse industry sectors since our establishment in 2006.
Can you integrate with existing IT teams?
Yes, our third-line support seamlessly integrates with your current IT staff, reducing overhead costs by up to 40% while maintaining direct client communication.
What security accreditations do you hold?
We maintain annual Cyber Essentials accreditation and implement continuous improvement practices to ensure compliance with current security standards.
How do you handle technical issues?
We use a ticketing system for transparent issue tracking, with senior engineers resolving problems directly from initial contact through to completion.
