Business Details
12 Years
experience
Emergency
services
Trusted IT Support & Managed Services Derby
Established in 2014, One Technician has evolved from a local computer repair service to a trusted managed IT solutions provider. Our journey began in Derby under the name 'The Geeky Technician', focusing on home computer repairs, before rebranding in 2017 to serve businesses across the UK. With over a decade of combined experience, our team delivers remote and on-site IT support, data recovery, cloud solutions, and digital infrastructure services to clients globally. We prioritise customer-centric approaches, offering free consultations, 24/7 support availability, and tailored solutions for Windows and Mac environments.Our partnerships with industry leaders like Microsoft enable us to provide enterprise-grade services while maintaining the personal touch of a small business. We operate from Derby with physical coverage in East Midlands and remote support capabilities worldwide, serving diverse sectors including healthcare, education, and international commerce.
Services
Remote IT Support
Data Recovery
Microsoft 365 Management
Website Hosting
Email Solutions
Cloud Migration
Computer Repairs
Business IT Contracts
Details
- Year established: 2014
Highlights and features
- 8+ years' experience in IT support and digital solutions
- Free initial consultations for home and business clients
- Remote and on-site support options available
- Experts in Microsoft 365 and cloud-hosted solutions
- Small business with personal, responsive customer service
Associations and certifications
- ICO registration reference: ZB253591
What people say
Friendly and helpful service
Prompt home service
Professional expertise
Excellent communication
Reliable solutions
Services
Business IT Support
We provide comprehensive IT support for businesses of all sizes, including operational hours assistance, on-site visits, data backup solutions, and secure email services. Our team handles both hardware and software issues, with remote diagnostics capabilities and emergency call-outs. Clients benefit from customised support contracts, cost-effective solutions compared to in-house IT departments, and international service availability through advanced remote working technologies.
Remote IT Support
Specialising in remote diagnostics and repairs, we resolve over 99% of computer issues without requiring physical visits. Our secure remote access software (Splashtop and AnyDesk) enables rapid problem-solving for Windows and Mac systems. Services include operating system updates, software troubleshooting, and telephone support, with all remote sessions requiring client authorisation and automatic software removal post-service.
Data Recovery
We recover data from failed storage devices including laptop/desktop hard drives, SSDs, servers, and NAS units. Our process includes damage diagnosis, cost estimation, file list verification, and secure data transfer to new storage media. We handle both physical device extraction and logical data recovery, supporting complete service through postal device submission or local drop-off in Derbyshire.
Email Hosting
Microsoft 365-based email solutions with tiered plans from basic to premium enterprise packages. Features include custom domain integration, anti-malware protection, cloud storage, and seamless migration from existing providers. We offer setup assistance, mailbox management, and compliance with data protection regulations, supporting businesses globally with multi-currency billing options.
Website Hosting
Eco-conscious website hosting with 4 trees planted per hosted site. Plans range from essential single-site hosting to unlimited enterprise solutions, including domain migration, security configurations, and 24/7 technical support. We provide free trial periods, flexible payment terms, and reseller hosting options for agencies requiring client-specific hosting solutions.
People
Matthew Hardman
Company Director & Lead IT Engineer
With over 8 years' experience in IT support, Matthew specialises in remote and on-site technical solutions. He excels at explaining complex IT issues in accessible terms while managing the company's strategic direction and client relationships.
Pasan Bimsara
Full-Stack Web Developer
A skilled full-stack developer with expertise in creating responsive websites and custom applications. Pasan combines technical proficiency with creative problem-solving to deliver tailored digital solutions for clients' specific requirements.
Mason Carr
Remote & On-Site IT Engineer
Based in Worcester, Mason provides physical and remote IT support with over a decade of technical experience. He specialises in making complex IT concepts understandable while delivering efficient repair and maintenance services.
Questions
Can you provide on-site support outside Derby?
We offer physical support in East Midlands. For other UK locations and international clients, we provide remote assistance using secure access tools.
Do you support both Windows and Mac systems?
Yes, we offer comprehensive IT solutions for both Windows and macOS environments, including troubleshooting, updates, and system optimisation.
What payment options are available?
We accept major credit/debit cards, direct debit, and bank transfers. International clients are billed in local currencies with annual payment discounts available.
Can you help migrate existing email systems?
Yes, we provide full migration services for email systems including domain configuration, contact transfer, and DNS record management without service interruption.
Are there long-term contracts?
We offer flexible arrangements with no minimum contract periods for most services, requiring only one month's notice for cancellation of annual subscriptions.
Do you provide website backups?
Basic backups are included, with optional enhanced backup services available for critical business data protection at additional cost.
