Big enough to cope, small enough to care.
At Smart IT, we're big enough to cope, small enough to care. Our team of over 60 IT experts is dedicated to providing you with the perfect balance of expertise and individualised attention for your unique needs. With years of experience in the industry, we've helped hundreds of customers improve their business with our award-winning technology solutions.
Our Mission
Our mission is to empower your success with a team of highly skilled IT experts who are passionate about delivering high-performance and reliable IT support solutions. We strive to provide innovative, efficient, and reliable IT services that transform businesses through technology.
Our Services
As a reputable provider of essential ICT solutions, we offer a comprehensive range of services designed to meet the unique needs of our clients. Our services include:
- IT Support: Ad-hoc IT support, server and network monitoring, short-term and backup cover, and cloud services.
- Cloud Services: Our state-of-the-art data centres provide a highly scalable, reliable, and secure cloud environment.
- Telephony and Connectivity: Cloud-based telephone systems and ultra-fast connectivity solutions.
- Cyber Security: Managed security solutions to minimise risk and ensure operational resilience.
- Software Development: Custom software development, website development, and website hosting services.
Our Values
At Smart IT, we value our highly skilled team of technical specialists who are key to providing customers with the best possible solutions for their business. We believe in nurturing the best talent through award-winning training and development programs. Our commitment to friendly, personalised, and bespoke service sets us apart from our corporate competitors.
What Our Customers Say
Don't just take our word for it. Our customers love our services, and we're proud to have a 5-star average closed ticket customer survey rating. Here's what some of our satisfied customers have to say about us:
"Smart IT have been reliable, efficient and friendly and now are really a part of our team here at State 8 Promotions. I have already and will continue to recommend Smart IT." - State 8 Promotions
"I can confirm that we have worked with Smart IT and Shaun for several years now. Through them, we lease our main printer/copier/scanner/fax and we also lease our telephone system through them and they provide the maintenance for the telephones." - West Rainton Surgery
Awards and Recognition
We're proud to have been recognised as the winners of North East's Best IT Support Company and Top 50 Managed Service Providers in the UK. Our commitment to excellence has earned us a reputation as industry leaders in IT support.
Customer Service and Technical Support
The majority of reviewers praised Smart IT's customer service and technical support, citing prompt and efficient resolution of technical issues, friendly and approachable staff, and excellent communication.
Technical Expertise
Many reviewers praised the technical expertise of Smart IT's engineers, highlighting their ability to quickly and effectively resolve complex technical issues.
Professionalism and Friendliness
Reviewers consistently praised the professionalism and friendliness of Smart IT's staff, noting that they were helpful, patient, and courteous.
Negative Experience
One reviewer had a negative experience with Smart IT, citing poor technical knowledge, unprofessional behavior, and misleading sales tactics.
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