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iTEK is your reliable partner in technology, offering a comprehensive range of IT support, solutions and consulting services across Cumbria, Lancashire and beyond. We empower businesses to focus on their core objectives while we seamlessly manage their technology infrastructure. With a team of highly skilled engineers and a customer-centric approach, we ensure optimal performance, security and productivity for our clients.
Our Expertise
We provide a diverse portfolio of services designed to meet your specific needs, including:
- Managed IT Support: Streamline daily operations with our proactive monitoring and incident management services.
- Cloud & O365 Solutions: Optimize your transition to the cloud with expert guidance and technical implementation.
- Hosted Voice & Business Communications: Enhance collaboration and productivity with hosted phone systems and integrated voice solutions.
- IT Security & Cyber Essentials: Fortify your technology infrastructure against threats with advanced security solutions and vulnerability assessments.
- Internet Connectivity & Wi-Fi: Ensure seamless connectivity and reliable network performance with our tailored solutions.
- Hardware Supply & Installation: Simplify the process of hardware acquisition and installation with our reliable service.
- IT Consultancy: Leverage our wealth of experience to make informed decisions about your technology roadmap.
Why Choose iTEK?
- Quick Response: We respond promptly to any issues, understanding the importance of minimizing downtime.
- Partnership Approach: We believe in building strong, collaborative relationships with our clients, working alongside you to achieve success.
- Remote Maintenance: We proactively monitor your systems and address issues without requiring physical access.
- Service Level Agreements: Establish clear expectations and accountability with our tailored support plans.
- Jargon-Free Communication: We believe in clear and concise explanations, ensuring you always understand the work being proposed.
- Depth of Knowledge: Our team constantly upskills and stays updated on the latest technological advancements, offering innovative solutions.
- Planned Maintenance: We proactively schedule maintenance tasks to minimize interruptions and ensure optimal performance.
- Exceptional Client Care: Witness our unwavering commitment to providing exceptional service and building lasting relationships.
Overall Impressions
The reviews for iTek Computer Solutions are overwhelmingly positive, with all 10 reviewers giving the company a 5-star rating. The majority of the reviewers are business owners or IT professionals who have had a long-standing relationship with the company and have consistently been impressed with their services.
Key Strengths
Expertise: Several reviewers praised the company's team for being highly skilled and knowledgeable in their field. They provided excellent technical support and guidance, resolving complex IT issues and providing peace of mind for their customers.
Professionalism: Many reviewers appreciated the company's professional approach, citing courteous staff, clear communication, and a willingness to go the extra mile to ensure customer satisfaction.
Reliability: Reviewers praised iTek for their reliability, with several commenting on their prompt response to IT issues and their ability to maintain systems and networks to a high standard.
Personal Service: Some reviewers highlighted the personal touch they received, with staff members taking the time to explain technical issues in simple terms and providing a high level of customer service.
Key Weaknesses
Only one reviewer, Elizabeth Jurd, had a negative experience, which was due to the company's website not being up-to-date. However, this issue was an anomaly and did not affect the reviewer's overall rating of the company.
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