Business Details
Emergency
services
Your Trusted IT Solutions Partner in Middlesbrough
Andromeda Solutions is a multi-award-winning IT company based in Middlesbrough, with additional offices in York and Gateshead. Since our establishment, we have dedicated ourselves to providing comprehensive IT solutions and support to both home and business customers nationwide. Our team of experienced engineers combines extensive corporate IT expertise with a passion for technology, ensuring that every client receives tailored, reliable service. We hold ISO 9001:2015 and ISO 27001:2022 certifications, reflecting our commitment to quality and information security.Our approach prioritises direct communication with senior engineers, transparency, and flexibility, ensuring that clients receive solutions that meet their specific needs without unnecessary costs. With a strong focus on SMEs, we apply best practices from large-scale IT systems to deliver efficient, downtime-reducing services. Our dedication to customer satisfaction is evidenced by our five-star ratings on Google, Facebook, and Yell.com, as well as numerous testimonials praising our prompt, professional service.
Services
IT Support
Virus Removal
System Upgrades
Server Solutions
VOIP Systems
Security Services
PC Health Checks
Windows Upgrades
Highlights and features
- ISO 9001 and ISO 27001 certified for quality and security
- Same-day call-out service with no fix, no fee policy
- Direct access to senior engineers for rapid problem-solving
- Tailored IT solutions for SMEs and home users nationwide
- Five-star rated by customers across Google, Facebook, and Yell
Associations and certifications
- ISO 9001:2015
- ISO 27001:2022
What people say
Brilliant service
Quick response
Professional staff
No fix no fee
Highly recommended
Services
IT Support
Our IT support services cater to both home and business users, offering tailored solutions for network management, system maintenance, and troubleshooting. With ISO-certified expertise, we ensure minimal downtime through proactive monitoring and rapid response protocols. Clients benefit from flexible support contracts or on-demand assistance, with engineers providing clear, jargon-free guidance to resolve technical challenges efficiently.
Virus Removal
Specialised virus and malware removal services protect your systems from security threats. Our technicians employ advanced tools to identify and eliminate infections, restoring system performance while safeguarding data integrity. We implement preventive measures, including antivirus software and user education, to reduce future risks and ensure ongoing protection for personal and business devices.
System Upgrades
We assess your current hardware capabilities and recommend targeted upgrades to improve performance and compatibility with modern software. Our engineers handle component replacements, such as SSD installations or RAM expansions, ensuring seamless integration and optimal system functionality for both individual users and business networks.
Server Solutions
Secure server solutions include setup, maintenance, and cloud integration for businesses requiring reliable data management. We implement robust security protocols, backup systems, and scalability features to support organisational growth while maintaining compliance with industry standards for data protection and accessibility.
VOIP Systems
Modern VOIP telephone systems replace traditional landlines with cost-effective, feature-rich communication solutions. We handle installation, configuration, and ongoing support for scalable phone systems that integrate with business operations, offering mobility options and advanced call management features to enhance workplace efficiency.
People
Peter Summerhill
Managing Director
With a background in global corporate IT infrastructure, Peter leads Andromeda Solutions' strategic direction. His expertise in enterprise systems informs our SME-focused approach, ensuring clients receive scalable, reliable technology solutions. Peter maintains hands-on involvement in complex client projects while overseeing service quality and team development.
Ryan
Senior Engineer
Ryan specialises in network infrastructure and system migrations, delivering tailored solutions for business clients. His technical proficiency spans server management and cybersecurity implementations. Known for clear communication, he translates complex technical concepts into practical business applications during client engagements.
George
Field Technician
George provides on-site support for home and business users, focusing on hardware repairs and system diagnostics. His customer-centric approach ensures technical interventions are conducted with minimal disruption to clients' daily operations, maintaining the company's reputation for polite, efficient service.
Jarred
Support Engineer
Jarred assists with both remote and in-person technical support, demonstrating expertise in software troubleshooting and device configuration. His problem-solving skills and attention to detail contribute to the company's high first-time fix rate and consistent customer satisfaction scores.
Marley
Customer Liaison
Marley coordinates service requests and client communications, ensuring smooth operations between technical teams and customers. Her organisational skills help maintain the company's prompt response times and contribute to the seamless service delivery praised in customer reviews.
Questions
What areas do Andromeda Solutions cover?
We provide IT support across Middlesbrough, Stockton, York, Gateshead, Hartlepool, Darlington, Durham, Newcastle, and nationwide UK.
Are your services available for both home and business users?
Yes, we offer tailored IT solutions for both home users and businesses, including server management and VOIP systems.
What certifications does Andromeda Solutions hold?
We are ISO 9001:2015 and ISO 27001:2022 certified, ensuring quality and information security standards.
Do you offer emergency IT support?
Yes, we provide same-day call-outs with a no-fix, no-fee policy for urgent technical issues.
