Business Details
32 Years
experience
Emergency
services
Your Trusted IT Solutions Partner in the North East
Established in 1994, LaneSystems has built a reputation as a trusted IT solutions provider for SMEs across the North East of England. Our team of certified professionals delivers tailored IT support, consultancy, and cybersecurity services, prioritising cost-effectiveness without compromising on quality. With expertise in cloud infrastructure, data recovery, and Microsoft 365 integration, we combine Dell-powered hardware with resilient cloud platforms to ensure business continuity.Our proactive approach to IT security, including Cyber Essentials Plus certification, safeguards clients against evolving threats. Backed by 24/7 technical support and transparent service contracts, we focus on building long-term partnerships through reliable, jargon-free solutions. Recognised for community contributions, including IT donations to local charities, we combine technical excellence with corporate responsibility to empower businesses to thrive in a digital landscape.
Services
IT Support
Cloud Services
Cyber Security
Web Design
Office 365
Data Recovery
Backup Solutions
IT Consultancy
Cyber Essentials
Disaster Recovery
Details
- Year established: 1994
Highlights and features
- We offer 24/7 proactive IT support with rapid response times.
- Our team holds Cyber Essentials Plus certification for advanced security.
- Tailored cloud solutions optimised for North East business needs.
- 28+ years' experience supporting SMEs across diverse industries.
- Proven track record in Microsoft 365 and Teams implementation.
Associations and certifications
- Cyber Essentials Plus
What people say
Prompt and efficient service
Proactive security measures
Seamless system migrations
Cost-effective solutions
Dedicated support teams
Services
IT Support
Our IT support services provide comprehensive infrastructure management for businesses in the North East. We offer both remote and on-site solutions to resolve technical issues, implement system upgrades, and maintain network efficiency. With Dell-powered hardware and 24-hour emergency response, we ensure minimal downtime while maintaining data integrity and system performance.
Cloud Services
Tailored cloud migration and management solutions optimise business operations across the North East. We analyse existing infrastructure to implement scalable cloud storage, hybrid architectures, and secure remote access systems. Our Microsoft 365 integration services enable seamless collaboration through Teams, SharePoint, and Planner while maintaining strict data protection standards.
Cyber Security
Comprehensive cybersecurity solutions protect businesses from evolving digital threats. We conduct free internal security audits, implement AI-powered threat detection systems, and provide Cyber Essentials Plus certification support. Our proactive approach includes real-time monitoring, malware protection, and staff training to maintain robust digital defences.
Web Design
We create responsive, mobile-friendly websites tailored to business requirements across the North East. Our services range from brochure sites to complex e-commerce platforms with content management systems. We ensure compliance with web standards while optimising user experience and integrating secure hosting solutions for long-term digital growth.
Office 365
Microsoft 365 implementation services enhance workplace collaboration and remote working capabilities. We configure Teams for seamless communication, SharePoint for document management, and Planner for project organisation. Our solutions include staff training and system integration to maximise productivity while maintaining strict data security protocols.
People
Michel Lane
Managing Director
With over 28 years in IT services, Michel leads LaneSystems' strategic growth while maintaining client relationships. He focuses on delivering value-driven IT solutions and community engagement through technology donations to local charities.
Galina Lane
Finance Director
A qualified Chartered Accountant, Galina oversees financial operations and business strategy. She ensures transparent financial management while balancing family commitments and exploring North East landscapes.
Mark Shields
Operations Director
Specialising in network infrastructure, Mark leads technical installations and team development. His 'fix it before it breaks' philosophy ensures proactive system maintenance, complemented by martial arts discipline and classic car restoration.
Kevin Whitelock
Technical Team Manager
Progressing from service desk to team leadership, Kevin excels in technical problem-solving and spreadsheet automation. He combines IT expertise with a passion for strategic games and maintaining office tea traditions.
Callum Pearson
Security Technician
Starting as an apprentice, Callum now provides expert security support. His technical skills are matched by his dedication to animal welfare, sharing his home with two Staffies while maintaining client cybersecurity.
Questions
What IT services do you offer for SMEs?
We provide comprehensive IT support, cloud solutions, cybersecurity, web design, and Microsoft 365 implementation tailored to SME needs across the North East.
Are you certified for Cyber Essentials Plus?
Yes, we hold Cyber Essentials Plus certification and help businesses achieve this accreditation through expert guidance and technical implementation.
Do you offer 24/7 technical support?
Our emergency IT support operates 24 hours daily with rapid response times for critical business systems and data protection requirements.
What areas do you cover?
We serve Middlesbrough, Newcastle, Gateshead, Durham, Hartlepool, and surrounding North East regions with both onsite and remote support options.
How do you handle data backups?
Our cloud backup solutions use enterprise-grade infrastructure with 256-bit encryption, ensuring secure, fast recovery while maintaining operational continuity.
Can you help with Microsoft Teams implementation?
We specialise in Microsoft 365 integration, including Teams configuration for remote collaboration, combined with SharePoint and Planner for complete workflow solutions.
