Business Details
24 Years
experience
Emergency
services
Your Trusted IT Partner in London
Established in 2002, Online Support has built a reputation as a trusted provider of IT services and cybersecurity solutions in London. With over two decades of experience, we combine technical expertise with a client-centric approach, offering tailored support that aligns with business objectives. Our ISO 27001 certification and Microsoft Solutions Partnership underscore our commitment to industry standards. We specialise in cloud migration, cybersecurity, telecoms, and virtual IT director services, ensuring businesses benefit from strategic technology roadmaps.Our team of certified engineers delivers rapid response times, proactive monitoring, and emergency onsite visits, serving clients across Central and West London. Client testimonials highlight our reliability, technical proficiency, and dedication to long-term relationships through impeccable service.
Services
IT Support
Cloud Services
Cyber Security
Telecoms
Virtual IT Director
Cloud Migration
Microsoft 365 Support
Endpoint Protection
Vulnerability Management
Business Mobile Contracts
Details
- Year established: 2002
Highlights and features
- We have 20+ years of experience providing IT support to London businesses
- Our team includes Microsoft-certified engineers with industry-recognised expertise
- We offer same-day emergency onsite visits and 24/7 technical support
- We maintain ISO 27001 certification for information security management
- Our client retention rate demonstrates proven reliability and service quality
Associations and certifications
- ISO 27001
- Microsoft Solutions Partner
What people say
Knowledgeable engineers
Quick response times
Proactive solutions
Reliable service
Long-term partnership
Services
IT Support
We provide comprehensive IT support for London businesses, including network management, system maintenance, and emergency troubleshooting. Our Microsoft-certified engineers deliver rapid response times with 95% of urgent requests resolved immediately. Services include server virtualisation, IT relocation assistance, and proactive monitoring to prevent downtime, ensuring businesses maintain operational continuity through reliable technical infrastructure.
Cloud Services
Our cloud services offer strategic migration, optimisation, and management for businesses seeking scalable IT infrastructure. Specialising in Microsoft Azure and private server hosting, we implement secure cloud environments with enterprise-grade security. Services include cloud-to-cloud migration, backup and disaster recovery, and Microsoft 365 integration, enabling businesses to leverage flexible, cost-effective solutions while maintaining data protection and compliance standards.
Cyber Security
We deliver comprehensive cybersecurity solutions protecting against evolving threats through multi-layered defences. Our services include vulnerability management, endpoint protection, email security, and staff training on cyber threats. With ISO 27001 certification, we implement Microsoft 365 security monitoring, conditional access controls, and incident response planning to safeguard sensitive data and maintain business continuity against cyber attacks.
Telecoms Services
Our telecoms solutions integrate voice and data communications for modern businesses. We provide cloud-hosted telephony systems, business mobile contracts, and network infrastructure management. Services include Microsoft Teams integration as a phone system, call cost optimisation, and hardware supply with flexible tariffs, ensuring reliable communication solutions that adapt to evolving business requirements and mobile workforce needs.
Virtual IT Director
We offer virtual IT director services providing strategic technology planning without full-time executive costs. Our experts align IT infrastructure with business goals through regular consultations, technology roadmaps, and budget forecasting. This service includes IT governance, compliance management, and project oversight, ensuring businesses benefit from expert strategic guidance while maintaining cost-effective operations and technological competitiveness.
People
Tim Page
Owner
Co-founder with over 20 years' experience in IT services. Leads strategic direction following Charlie Wetherall's retirement. Holds Microsoft certifications and manages executive team.
Charlie Wetherall
Co-founder
Co-founded Online Support in 2002. Microsoft and Cisco certified engineer. Retired in 2022 after shaping company's technical foundations and client relationships.
Adam
Executive Director
Senior leadership team member providing strategic oversight. Manages operational aspects of cloud services and cybersecurity divisions with technical expertise.
Roque
Executive Director
Executive team member focusing on service delivery and client relations. Oversees telecoms solutions and business continuity planning implementation.
Rhianna
Executive Director
Senior director responsible for financial strategy and operational management. Ensures service quality standards across all technical support and consultancy offerings.
Questions
What IT services do you offer for London businesses?
We provide comprehensive IT support including cloud solutions, cybersecurity, telecoms, and virtual IT director services. Our offerings cover network management, system migration, endpoint protection, and strategic technology planning tailored to London businesses.
Do you offer emergency IT support?
Yes, we provide same-day emergency onsite visits for urgent IT issues. Our 24/7 support team ensures rapid resolution of critical technical problems affecting business operations.
Which areas do you serve?
We primarily serve London businesses with headquarters in Brentford. Our services extend to Central London, West London, and surrounding areas with onsite support available across these regions.
Are you ISO certified?
Yes, we hold ISO 27001 certification for information security management. This demonstrates our commitment to maintaining robust cybersecurity standards and data protection practices.
What cybersecurity measures do you provide?
Our cybersecurity services include vulnerability management, endpoint protection, email security, staff training, and Microsoft 365 security monitoring. We implement multi-layered defences to protect against evolving cyber threats.
How do you handle cloud migration?
We specialise in seamless cloud-to-cloud migrations with minimal downtime. Our experts handle Microsoft Azure implementations, private server hosting, and Microsoft 365 integrations while ensuring data integrity throughout the migration process.
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