Metacube Computer Repairs, now permanently closed, was a renowned provider of IT solutions for businesses, serving as a trusted local IT partner for over two decades. Established in 2001, we took pride in offering a comprehensive range of services, including Managed IT Support, Office 365 and IT Consultancy Services. Our goal was to ensure our clients' businesses operated efficiently with the latest technology. As Microsoft Gold partners and accredited partners with several leading industry providers, such as Cisco Meraki, Acronis, Bullguard, and Sonicwall, we were a reliable choice for businesses seeking professional IT support. Our long list of multi-sector customers appreciated the high-standard IT services we delivered.
Services We Offer
At Metacube Computer Repairs, we offered an extensive variety of services to cater to the diverse needs of our clients. Our services included:
- Managed IT Support: Providing customised and fully-bespoke managed IT support plans, we aimed to reduce expenditure and enhance performance for our clients' businesses. We recognised the criticality of IT infrastructure for success and offered 24/7 365 days support to ensure business continuity.
- Office 365: Our proficiency in Office 365 implementation and management allowed clients to leverage the full potential of the Microsoft productivity suite, ensuring improved collaboration and communication across the organisation.
- Apple Certified Technicians: Our team of Apple Certified Technicians excelled in delivering top-notch support and repair services for all Apple devices, making Metacube a preferred choice for Mac support.
- Computer Repairs & Laptop Repairs: As a trusted provider of computer and laptop repairs, our experienced technicians efficiently diagnosed and resolved various issues, from hardware repairs to software troubleshooting.
- Office 365 SharePoint: Our expertise in Office 365 SharePoint services allowed businesses to use the platform efficiently for secure document management and collaboration.
- Acronis Cloud Backup: As certified partners for Acronis Cloud Backup, we safeguarded businesses with robust backup and disaster recovery solutions, ensuring critical data remained secure.
- Apple Mac Support: With a team of dedicated Apple Certified Technicians, we offered unrivalled support and repair services for all Apple products, catering to individual and business clients alike.
- Remote Working Solutions: We provided tailored remote working solutions to facilitate seamless and secure remote access to business resources, whilst maintaining productivity levels.
- Firewall Installations: Specialising in firewall installations, we ensured our clients' networks were protected effectively to maintain high levels of security and mitigate the risk of cyber threats.
Testimonials
A selection of testimonials from satisfied clients demonstrates the exceptional quality of support and services Metacube Computer Repairs offered:
- Steve Brown: "Excellent service. I really thought my laptop had reached the end of the road when I dropped it. Metacube fixed it within six hours of me leaving it with them. I thoroughly recommend them."
- Fitch Family: "Had a Surface Pro emergency when daughter's essential device, used for Uni exams, ceased to function. In exasperation was about to order a ~1000 replacement when on advice from Dave who assessed the unit / researched a solution, we tried a generic keyboard replacement. Worked perfectly - peace and harmony restored at home. Dave refused any payment for advice / research which shows you what a great outfit this is."
- Ashley Ball: "Took my 'dead' Lenovo yoga in to try and repair it. I had already been turned away by another repair shop. They completed extensive diagnostics to identify the fault. They managed to get the unit to switch on again, but the battery replacement didn't fix the laptop as expected. I thought I was going to be charged for their time, but was astonished that the laptop was returned with no fee as they could fix it. I couldn't be more pleased with that kind of service."
At Metacube Computer Repairs, we consistently strived to surpass our clients' expectations with top-tier services and support, resulting in a long list of satisfied clients.
Efficient and Reliable Service
The majority of customers have praised Metacube's efficient and reliable service. Many have complimented David, the technician, for his helpful and prompt assistance. Several reviewers have mentioned the quick turnaround time, with some having their laptops repaired within a few hours.
Prompt Diagnosis and Repair
Metacube has been credited with performing extensive diagnostics to identify faults and providing cost-effective solutions. They have successfully repaired laptops that other repair shops could not fix.
Honest and Transparent
Customers have appreciated Metacube's honesty and transparency. They have been upfront about the costs and difficulty of repairs, and have not charged for their time when they could not fix the issue.
Professionalism and Expertise
Reviewers have praised Metacube's professionalism and expertise. They have been described as "highly efficient, " "very reliable, " and "knowing their stuff."
Negative Experience
However, one customer had a negative experience, where they claimed that Metacube broke their laptop screen and blamed it on them. They also accused Metacube of trying to charge them for the repair and using an aftermarket screen.
