Business Details
31 Years
experience
Emergency
services
Your Trusted IT Partner for Secure Solutions
Netserve has been delivering secure, scalable IT solutions for over 25 years. Established in 1995, our team of local Hampshire-based technicians specialises in managed IT services, cybersecurity, and Microsoft 365 optimisation. With offices in Southampton and Weymouth, we serve businesses across Hampshire, Dorset, and beyond. Our expertise in proactive server management and automated data backup ensures minimal downtime for over 500 clients. We combine technical proficiency with a client-centric approach, offering tailored support plans and 24/7 threat detection. Our commitment to continuous improvement is demonstrated through regular performance KPIs, including a 91.2% SLA compliance rate.As a trusted partner, we prioritise transparent communication, GDPR-compliant security measures, and cost-effective technology strategies. Our team's extensive experience in both physical and cloud server environments enables businesses to focus on growth while we handle their IT infrastructure. With a 98.7% customer satisfaction score, we maintain a reputation for reliability and technical excellence in the IT services sector.
Services
Business IT Support
Cybersecurity
Microsoft 365
Managed Backups
Server Management
Details
- Year established: 1995
Highlights and features
- 25+ years of proven IT support experience
- Local Hampshire-based technical team available 24/7
- Proactive server monitoring with 91.2% SLA compliance
- GDPR-compliant cybersecurity measures
- Tailored support plans for businesses of all sizes
What people say
Professional and responsive
Zero downtime since switching
Expert technical knowledge
Proactive security measures
Reliable support team
Services
Business IT Support
Our business IT support provides responsive, tailored solutions for small and growing companies. With both pay-as-you-go and fixed monthly contract options, clients receive unlimited remote support, proactive system monitoring, and priority response times. Our local Hampshire-based technicians ensure 91.2% of tickets are resolved within SLA agreements, maintaining 98.7% customer satisfaction across 500+ businesses.
Cybersecurity
24/7 managed cybersecurity services protect against evolving digital threats. Our solutions include advanced endpoint protection, email security filtering, and real-time threat detection powered by Huntress technology. With GDPR-compliant measures and security awareness training, we help businesses prevent data breaches while maintaining regulatory compliance. Our analysts provide immediate threat removal and continuous monitoring for ransomware and phishing attacks.
Microsoft 365
Microsoft 365 services cover complete setup, migration, and optimisation of cloud productivity tools. We implement secure domain configurations, deploy Teams collaboration platforms, and configure SharePoint environments. Our Microsoft-certified experts provide ongoing support for Exchange Online, OneDrive, and Power Platform applications while ensuring data protection through multi-factor authentication and data loss prevention policies.
Managed Backups
Automated managed backup solutions protect critical business data across cloud and on-premises environments. We implement daily encrypted backups with rapid recovery options, including full system image restoration. Our GDPR-compliant storage solutions feature end-to-end encryption and regular compliance checks. With 24/7 monitoring, we ensure 100% backup verification and provide monthly health reports to maintain business continuity.
Server Management
Proactive server management services maintain optimal performance for physical and cloud-based infrastructure. We provide 24/7 monitoring, automated patch management, and performance optimisation for Hyper-V, VMware, and Azure environments. Our team implements comprehensive security measures while offering monthly reporting and disaster recovery planning to ensure maximum uptime and system stability for business operations.
People
Will Bellows
Managing Director
Will Bellows leads Netserve's strategic direction with over 25 years in IT services. His expertise in managed solutions and cybersecurity drives the company's commitment to technical excellence. Will oversees service delivery across Hampshire and Dorset, ensuring clients receive tailored IT strategies that support business growth while maintaining robust security standards.
Questions
What IT services do you offer for small businesses?
We provide comprehensive IT support including managed cybersecurity, Microsoft 365 optimisation, server management, and automated backups tailored to small business needs across Hampshire and Dorset.
Do you provide 24/7 technical support?
Yes, our telephone support operates 24/7 with a 90% live answer rate, complemented by 24/7 system monitoring for proactive issue resolution.
How do you handle data security and compliance?
We implement GDPR-compliant security measures including encryption, multi-factor authentication, and regular vulnerability scanning to protect business data.
What areas do you serve?
We primarily serve businesses in Southampton, Weymouth, Hampshire, and Dorset, with remote support capabilities for clients across the UK.
Can you help with Microsoft 365 migration?
Yes, we offer complete Microsoft 365 migration services including domain configuration, data transfer, and user training to ensure seamless transition.
What service level guarantees do you provide?
Our SLA guarantees 91.2% ticket resolution within agreed timescales, with 24/7 monitoring and rapid response for critical system issues.
