Business Details
25 Years
experience
Emergency
services
Your Trusted IT Support Partner in Fareham
Established in 2001, Btp Uk (BTP) has become one of Hampshire's most trusted IT services providers. Our 24-year legacy combines deep technical expertise with a customer-centric approach, delivering rapid IT support and comprehensive technology solutions across the South of England and beyond. As a Microsoft Solutions Partner - a distinction held by only 0.1% of global IT firms - we maintain the highest standards of technical proficiency, with all engineers Microsoft-certified. Our innovative service model combines immediate 24/7/365 support, remote diagnostics, same-day onsite visits, and proactive managed services.We differentiate ourselves through our proprietary BTP Rocket app for real-time service tracking, transparent pricing at 25 per user/month, and a proven track record of crisis management, including critical pandemic-era support that saved multiple businesses from operational collapse. Our culture of innovation, communication, and personnel development ensures sustained excellence in IT service delivery.
Services
IT Support
Email Services
Equipment Supply
Project Installations
Managed Services
Cyber Security
Cloud Telephone Systems
Internet Connections
Details
- Year established: 2001
Highlights and features
- 24/7/365 IT support with average response time under 3 minutes
- Microsoft Solutions Partner status top 0.1% globally certified
- Proprietary BTP Rocket app for real-time service tracking
- Transparent pricing at 25 per user/month for full support
- Proven crisis management expertise during pandemic operations
Associations and certifications
- Microsoft Solutions Partner
- Cyber Essentials Plus
What people say
Super-fast IT support
Highly-qualified engineers
Critical pandemic support
First-class feedback
Immediate problem resolution
Services
IT Support
Our rapid-response IT support delivers immediate technical solutions through qualified engineers available 24/7/365. Services include remote diagnostics, same-day onsite visits, and proactive system maintenance. Businesses benefit from guaranteed first-call resolution within one hour, typically achieved in under three minutes, with transparent pricing at 25 per user/month covering complete IT infrastructure support.
Cyber Security
Comprehensive cybersecurity solutions featuring Cyber Essentials Plus certification, vulnerability assessments, and penetration testing. We implement enterprise-grade security tools, configure firewalls, and establish robust working practices. Our services guarantee system integrity through regular security audits and disaster recovery planning, including guaranteed data access restoration within two hours following major incidents like ransomware attacks.
Cloud Telephone Systems
Modern hosted telephone systems offering flexible communication across multiple devices. Our solutions include system implementation, number portability, and global call transfer capabilities. Users can access business numbers via desktop, mobile, or laptop from any location, with integrated features like conference calling, call recording, and automated receptionist functions included in monthly support packages.
Managed Services
Proactive IT management covering anti-virus protection, email security, cloud backups, and Microsoft 365 administration. Our services include nightly data backups with fast-track disaster recovery options, software license management, and automated system monitoring. Clients receive comprehensive protection with seamless transitions from existing IT providers and complete contract management.
Project Installations
End-to-end IT infrastructure projects from server installations to complete network refreshes. Our certified engineers deliver tailored solutions with detailed project planning, budgeting, and implementation. Services cover hardware upgrades, SharePoint migrations, and cloud transitions, supported by 24-year industry experience handling projects for businesses ranging from single-user operations to multinational corporations with 120+ staff.
People
Micha
Chief Executive Officer
Leading BTP's strategic direction with 24 years' industry experience, Micha ensures technical excellence and customer satisfaction across all service deliveries.
Sam
Technical Director
Overseeing technical operations, Sam manages the Microsoft-certified engineering team responsible for BTP's rapid-response IT support and complex system implementations.
Denis
Managing Director
Driving operational excellence, Denis coordinates BTP's 27-strong team to maintain industry-leading service standards across Hampshire and beyond.
Paul H
Cyber Security Manager
Specialising in network security, Paul leads BTP's Cyber Essentials Plus-certified team, implementing advanced protection systems for business IT infrastructures.
Shannon
Commercial Manager
Managing client relationships and business development, Shannon ensures BTP's services meet evolving market needs while maintaining competitive pricing.
Questions
What are BTP's IT support response times?
We guarantee response within one hour, typically starting work within three minutes of your call, with 48% first-call resolution rates.
Do you provide onsite engineers?
Yes, we provide same-day onsite visits for unresolved issues, with emergency call-outs available 24/7 across Hampshire and beyond.
Are you Microsoft-certified?
We're a Microsoft Solutions Partner with all engineers Microsoft-qualified, placing us in the top 0.1% of global IT service providers.
What cybersecurity accreditations do you hold?
We maintain Cyber Essentials Plus certification and employ penetration testing experts to ensure maximum system security compliance.
How does your pricing work?
Transparent pricing at £25 per user/month covers complete IT support, including hardware, software, and unlimited service requests.
Do you support remote workers?
Yes, we provide identical support for remote and office-based staff, including 24/7 assistance for home and mobile workers.
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