We work hard so our clients can sleep at night.
At Primary Tech Service (PTS), we pride ourselves on being an established and rapidly growing IT Services Provider, dedicated to delivering tailored IT solutions that meet the unique needs of our clients. With a focus on building long-term partnerships, we provide a comprehensive range of services designed to elevate the performance and efficiency of our clients' IT operations.
Our Journey
Founded on a commitment to excellence, PTS is committed to helping organisations of all sizes and industries achieve their IT goals. With a strong presence in the West Midlands, our team of expert technicians, consultants, and engineers work together to provide exceptional IT support and solutions.
Our Approach
At PTS, we believe that true success comes from understanding the specific needs of each client and tailoring our services to meet those needs. We achieve this through a service-led approach to account management, ensuring that our clients receive a bespoke and personalized service that exceeds their expectations.
Our Services
We offer a diverse range of innovative IT solutions that cater to various industries and company sizes. Our services include:
- IT Support: Onsite or remote support plans that suit your specific needs, providing you with the technical expertise you require to resolve any IT-related issues quickly and efficiently.
- Cloud Computing: Expert advice and procurement solutions for your cloud computing needs, ensuring you have the right infrastructure in place to support your business growth.
- Procurement: Reliable and competitive procurement solutions, providing you with the best possible deals on your IT equipment and software.
- Audio & Visual: Installation and maintenance services for interactive solutions, ensuring your presentations and events are engaging and memorable.
- Digital Design: Professional website design, app development, and video production that allows your organisation to stand out from the rest.
- IT Disposal: Secure disposal of redundant IT equipment, in-line with the government's WEEE directive.
- Data Recovery & Erasure: HDD/SSD data recovery and data erasure services, ensuring your sensitive data is secure and protected.
Our Values
At PTS, we pride ourselves on being a customer-centric organisation that prioritises quality, innovation, and customer satisfaction. We believe that our values set us apart from others in the industry:
- Service Management: Our service-led approach to account management ensures that our clients receive a tailored and personalized service that meets their exact needs.
- Innovation: We stay ahead of the curve by providing leading-edge technology and future-equipped service capabilities.
- Experience: Our extensive enterprise-grade experience, combined with an innovative and agile approach, ensures that our services meet the highest standards.
- Coverage: Our service desk is available 24/7, 365 days a year, providing prompt and professional support whenever you need it.
- Service Quality: We focus on customer-driven service with a significant emphasis on First Contact Resolution and client experience.
What Our Clients Say
"PTS transformed our School by taking us mobile and implementing cloud solutions, which gave our staff the flexibility they needed to work most efficiently. The personal service is exactly what we need; we really wouldn't know where we would be without their support." - St Clare's Primary
Get in Touch
Our dedicated team of experts is always available to discuss your IT needs and provide you with a tailored solution that meets your specific requirements. Contact us today to learn more about how PTS can support your business.
Exceptional Service Across the Board
The reviews from various clients highlight the exceptional service provided by PTS. From the installation of media/presentation systems to IT support, the team has received glowing praise for their work ethic, expertise, and dedication. Clients appreciate the company's prompt responses, thorough consultations, and attention to detail.
PTC's Technical Expertise and Customer Service
Multiple reviewers have commended Adam on the helpdesk for his excellent technical support and guidance. The team's proficiency in resolving complex IT issues is evident, with reviewers praising their swift responses and efficient fixes. Clients have also appreciated the company's willingness to go the extra mile to ensure a smooth transition to new IT systems.
Consistency in Quality and Service
The reviews also highlight the consistency in quality and service provided by PTS. Clients who have moved their IT support to the company have reported a significant improvement in their IT infrastructure and overall service. The team's reliability and efficiency have earned them a loyal customer base.
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