Business Details
22 Years
experience
Proactive IT Support Services in Wiltshire
Established in 2004, Sound Networks has built a reputation as a trusted provider of proactive IT support and managed services across Wiltshire and the West Country. Our team of experienced engineers delivers tailored solutions including network security, cloud infrastructure, and strategic IT consultancy, prioritising predictable costs and minimal downtime for businesses of all sizes. With over two decades of industry expertise, we combine 24/7 system monitoring with hands-on technical support to optimise IT infrastructure and align technology with organisational goals.Our commitment to transparency is demonstrated through regular in-person account reviews and a triage system that prioritises critical issues. As a Cyber Essentials-accredited provider, we implement robust security measures while maintaining a customer-centric approach that has earned us long-term partnerships with clients across manufacturing, healthcare, and charitable sectors.
Services
Managed IT Services
Cybersecurity Solutions
Cloud Infrastructure
Network Security
IT Consultancy
Data Backup
Unified Communications
Hardware Support
Microsoft Migration
Website Development
Details
- Year established: 2004
Highlights and features
- 21 years of proven expertise in IT infrastructure management
- Proactive monitoring prevents 85% of potential IT issues
- Comprehensive service portfolio from cybersecurity to cloud solutions
- Regular in-person account reviews for transparent communication
- Triage system prioritises critical business operations disruptions
Associations and certifications
- Cyber Essentials
What people say
Super responsive
Technically knowledgeable
Faultless service
Immediate response
Professional support
Services
Managed IT Services
Our managed IT services provide continuous monitoring and maintenance of business technology infrastructure. With 21 years' experience, we offer proactive system management, rapid incident resolution, and strategic technology planning. Our engineers deliver both remote and on-site support to ensure minimal downtime for organisations across Wiltshire and the West Country.
Cybersecurity Solutions
Comprehensive cybersecurity services protect businesses from digital threats through multi-layered defence strategies. We implement firewalls, email filtering, and multifactor authentication while providing staff training on phishing awareness. As a Cyber Essentials-accredited provider, we ensure compliance with current security standards and best practices for data protection.
Cloud Infrastructure
We design and manage cloud solutions that enhance business flexibility and scalability. Our services include Microsoft 365 migration, virtual desktop implementation, and secure SharePoint collaboration platforms. With cloud backup facilities and hosted VoIP systems, we help organisations transition to modern, internet-based IT infrastructure while maintaining data security.
IT Consultancy
Our consultancy services align IT systems with business objectives through infrastructure planning and digital transformation strategies. We offer hardware procurement advice, cloud adoption guidance, and cybersecurity risk assessments. With regular account reviews, we ensure technology investments deliver measurable returns for growing organisations.
Unified Communications
We implement integrated communication solutions combining voice, video, and messaging platforms. Our 3CX VoIP systems and Microsoft Teams integration enable seamless collaboration across devices and locations. By replacing traditional phone systems with cloud-based telephony, we help businesses reduce communication costs while improving flexibility.
People
Paul Cox
Business Owner
With over 20 years in IT support, Paul leads strategic direction while maintaining direct client relationships. He oversees service delivery and ensures technical excellence across all projects.
Richard Bradey
Technical Support Engineer
Handling complex technical issues, Richard provides expert troubleshooting and implementation of network security solutions for clients across multiple industry sectors.
Daniel Brown
Web Solutions Specialist
Daniel manages website development projects and cloud infrastructure implementation, combining creative design with technical functionality to meet client requirements.
Questions
What IT services do you offer for small businesses?
We provide tailored IT support packages including network security, cloud solutions, and helpdesk services specifically designed for small businesses in Wiltshire.
How do you handle cybersecurity threats?
We implement multi-layered security including firewalls, email filtering, and multifactor authentication while providing staff training on phishing awareness.
Can you support Microsoft 365 migration?
Yes, our Microsoft-certified engineers specialise in smooth migrations to Microsoft 365 with minimal business disruption.
Do you offer on-site IT support?
We provide both remote and on-site support services across Wiltshire and surrounding areas for hardware installations and complex issues.
How are support requests prioritised?
Our triage system prioritises critical business operations disruptions, ensuring urgent issues receive immediate attention.
What industries do you specialise in?
We support diverse sectors including manufacturing, healthcare, charities, and events companies with tailored IT solutions.
