Business Details
19 Years
experience
Your Trusted IT Partner for Start-Ups & SMBs
Founded in 2007 by James Kimbley, our company has evolved from residential tech support to become one of the UK's most responsive Google Workspace specialists. With over 15 years of experience, we focus on proactive IT solutions that prevent problems before they occur, allowing businesses to concentrate on growth. Our team combines technical expertise with a client-first approach, offering instant support through message-based communication and video calls. We specialise in AI integration, cybersecurity, and 24/7 system monitoring to ensure uninterrupted productivity for UK start-ups and SMBs.Our commitment to transparency is demonstrated through fixed pricing with no hidden fees, while our Cyber Essentials certification support helps businesses maintain robust security standards. By combining decades of industry knowledge with innovative technologies like Gemini AI, we deliver tailored solutions that enhance team collaboration and data protection. Our comprehensive service includes on-site support, cloud backups, and domain management, all designed to create a seamless digital environment for growing businesses.
Services
IT Support
Cybersecurity
Google Workspace
24/7 Monitoring
Cloud Backups
AI Integration
On-site Support
Compliance Management
Network Security
Data Protection
Details
- Year established: 2007
Highlights and features
- We offer 24/7 system monitoring to prevent downtime before it occurs
- Our team provides instant message-based support with video call escalation
- We include Cyber Essentials certification guidance as part of our service
- We implement AI-powered solutions for automated workflow optimisation
- Our fixed pricing model includes all IT support with no hidden fees
Associations and certifications
- Cyber Essentials
What people say
BEST support
Time saved
Productive teams
Hassle-free
Expert guidance
Services
IT Support Package
Our comprehensive IT support package delivers 24/7 system monitoring, instant technical assistance, and proactive maintenance for UK businesses. With unlimited support requests and guaranteed rapid response times, we ensure minimal downtime and maximum productivity. The service includes AI-powered automation tools, cybersecurity protections, and Google Workspace integration to streamline business operations.
Cybersecurity
Our cybersecurity solutions provide advanced threat protection through enforced multi-factor authentication, phishing filters, and secure device policies. We implement Cyber Essentials certification support and maintain continuous data monitoring to prevent breaches. Daily cloud backups ensure business continuity with instant file restoration capabilities for critical business data.
Google Workspace
We deliver fully integrated Google Workspace solutions including Gmail, Drive, Calendar, and Meet with Business Plus features. Our implementation includes AI-powered Gemini tools for workflow automation and enhanced team collaboration. We ensure secure access across devices while maintaining compliance with data retention and legal hold requirements.
24/7 Monitoring
Our round-the-clock monitoring service detects potential issues before they cause disruptions. Using advanced analytics, we track system performance, security threats, and network stability to maintain optimal operations. This proactive approach minimises downtime and allows our team to resolve problems before they impact business productivity.
On-site Support
We provide on-demand on-site technical support for critical issues requiring physical intervention. Our engineers deliver hardware maintenance, network infrastructure setup, and urgent problem resolution at your business location. This service ensures comprehensive IT support for both planned upgrades and unexpected technical emergencies.
People
James Kimbley
Founder
Founder of Kimbley IT with 17 years' experience in business IT solutions. Specialises in AI adoption and strategic IT planning to future-proof businesses. Leads the team in developing proactive support methodologies that prevent technical issues before they occur.
Kyle Heath
Co-Founder
Co-founder with expertise in empathetic IT support solutions for small businesses. Focuses on combining technical proficiency with user-friendly problem resolution. Manages client relationships to ensure IT systems align with business growth objectives and operational requirements.
Maisie Laing
Finance
Handles financial operations with 8 years' experience in tech sector financial management. Ensures transparent pricing structures and cost-effective service delivery. Implements financial strategies that support business growth while maintaining competitive pricing for clients.
Kai Bains
Operations
Operations manager responsible for service delivery efficiency across all client accounts. Coordinates technical teams to maintain rapid response times and service quality standards. Implements process improvements to enhance support effectiveness and client satisfaction.
Zain Baily
Operations
Supports operational management with focus on service scalability and technical resource allocation. Ensures consistent service quality across growing client base. Specialises in integrating new technologies into existing IT infrastructure for seamless business operations.
Questions
What IT services do you specifically offer for start-ups?
We provide comprehensive IT support including 24/7 system monitoring, cybersecurity, Google Workspace implementation, cloud backups, and on-site technical assistance tailored to start-up requirements.
How does your pricing structure work?
Our pricing is £100 per team member per month (ex VAT) with no hidden fees. This includes all IT support, AI integration, cybersecurity measures, and unlimited technical assistance.
Do you provide Cyber Essentials certification support?
Yes, we offer step-by-step guidance for Cyber Essentials certification including preparation, audit support, and renewal processes to maintain your security compliance standards.
How quickly do you respond to support requests?
We guarantee instant message responses with video call escalation available immediately. Our average response time is under 60 seconds for urgent technical issues.
Can you support remote working environments?
Yes, our solutions include secure remote access, cloud collaboration tools, and network infrastructure optimisation to ensure productive remote working arrangements for your team.
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