Business Details
37 Years
experience
Emergency
services
Professional IT Support Services in Berkshire
Established in 1989, we are a professional IT support company based in Pangbourne, Berkshire. With over 25 years of experience, our ethos focuses on delivering a friendly yet professional approach to IT solutions. Our in-house repair workshop and comprehensive service portfolio enable us to address diverse IT challenges for businesses of all sizes. We pride ourselves on building long-term trust relationships with clients, evidenced by our customer retention spanning decades. Our team provides tailored support agreements, including 24/7 emergency response, ensuring minimal downtime for critical operations. We serve a wide range of industries, from small local enterprises to large corporates, including charitable organisations.Our expertise extends to hardware and software support, network infrastructure, cybersecurity, and disaster recovery solutions. We utilise cutting-edge technologies like Veeam Backup and ESET Endpoint Protection to deliver robust data protection. Our structured cabling and VoIP telephony services ensure future-ready communication systems for clients. With a proven track record of resolving complex IT issues, we combine technical excellence with transparent communication to meet our clients' evolving needs.
Services
IT Support
Hardware Repair
Network Installation
Cybersecurity
Disaster Recovery
Cloud Backup
VoIP Telephony
Server Replication
Antivirus Solutions
Structured Cabling
Details
- Year established: 1989
Highlights and features
- We have over 25 years of experience in IT support and infrastructure management
- Our team provides 24/7 emergency response for critical IT issues
- We offer tailored support agreements with unlimited remote/onsite assistance
- We serve diverse industries including charities, SMEs, and large corporates
- Our solutions include advanced data protection with Veeam and ESET technologies
What people say
Excellent timely service
Professional approach
Quick response times
Reliable support
Expertise in IT systems
Services
IT Support
We provide comprehensive IT support for businesses of all sizes, covering hardware, software, and network issues. Our services include 24/7 emergency response, remote diagnostics, and onsite repairs. With over 25 years of experience, we ensure minimal downtime through tailored support agreements that include unlimited remote and telephone assistance.
Disaster Recovery
Our disaster recovery solutions protect critical business data through live server replication and cloud backups. We implement Veeam Availability Suite for real-time data protection and rapid system restoration. This service ensures business continuity during major outages, with options for temporary server hosting and remote access during recovery operations.
Network Installation
We design and install structured network cabling solutions for voice and data systems. Our services include fibre optic installation, wireless network setup, and telephone system integration. With expertise in network infrastructure design, we deliver scalable solutions for businesses ranging from 5 to 100+ users across various industries.
Cybersecurity
Our cybersecurity services protect businesses from digital threats through firewall implementation, antivirus solutions, and PCI compliance management. We deploy ESET Endpoint Protection for comprehensive malware defense and configure firewalls to block unauthorized access while permitting legitimate communications. This includes URL filtering to control employee internet access.
Cloud Backup
We offer cloud-based backup solutions with automated on-site and off-site data replication. Our services include Veeam Backup for Microsoft Office 365 and NAS storage protection. We provide scalable storage options using AWS S3 and Azure Blob, ensuring secure data retention with flexible recovery options for businesses of all sizes.
Questions
What IT services do you offer for small businesses?
We provide comprehensive IT support including hardware/software maintenance, network setup, cybersecurity, cloud backups, and 24/7 emergency response tailored to small business needs.
How quickly can you respond to IT emergencies?
Our 24/7 emergency service offers response times within 2-8 hours depending on your support agreement, with loan equipment available during repairs.
Do you support cloud-based systems?
Yes, we implement cloud backups using AWS S3 and Azure Blob, plus Veeam solutions for Microsoft Office 365 protection with scalable storage options.
Can you help with PCI compliance requirements?
We assist businesses in understanding and resolving PCI audit findings through system modifications and security enhancements to achieve compliance.
What network solutions do you provide?
We offer structured cabling, fibre optic installation, wireless networks, and VoIP telephone systems for businesses from 5 to 100+ users.
How do you handle data recovery?
We use live server replication and Veeam Availability Suite for rapid data restoration, with temporary server hosting available during major outages.
