Business Details
31 Years
experience
Expert IT Support Services in Carshalton
Established in 1995, we have dedicated three decades to delivering comprehensive IT support for small and medium-sized enterprises across Carshalton, South London, and Surrey. As a Microsoft Silver Partner, our expertise in Office 365 migration, network security, and disaster prevention solutions is underpinned by rigorous staff training and industry-recognised accreditations. Our team of eight specialists, led by founder Martin Briggs, combines decades of field engineering experience with a client-centric approach to ensure tailored IT solutions.We prioritise business continuity through proactive security measures, infrastructure management, and responsive support plans designed to meet diverse organisational needs. With over 100 companies on our support programmes, our commitment to technical excellence and customer satisfaction has solidified our reputation as a trusted IT partner in the region.
Services
IT Support
Office 365 Migration
IT Security
Disaster Prevention
Computer Sales
Cabling & Networking
IT Relocation
Details
- Year established: 1995
Highlights and features
- 30 years' experience supporting SMEs with IT infrastructure
- Microsoft Silver Partner for technical excellence in Office 365 solutions
- Tailored fixed-fee and break-fix support plans available
- Proven track record with 100+ businesses on support programmes
- Rapid response times demonstrated in client testimonials
Associations and certifications
- Microsoft Silver Partner
What people say
Quick response
Helpful team
Tailored solutions
Efficient service
Knowledgeable staff
Services
IT Support
We provide comprehensive IT support plans tailored to business needs, including fixed-fee and break-fix options. Our Microsoft Silver Partner-certified engineers deliver rapid response times and proactive maintenance to ensure business continuity. With 30 years' experience supporting SMEs across South London, our solutions address network management, software deployment, and hardware optimisation challenges.
Office 365 Migration
As Microsoft Silver Partners, we specialise in seamless Office 365 migrations for businesses of all sizes. Our engineers implement secure Exchange and SharePoint configurations while ensuring data integrity. With first-hand experience using Office 365 since its launch, we provide ongoing support for email systems, collaboration tools, and cloud storage solutions tailored to organisational requirements.
IT Security
Our security solutions protect businesses from cyber threats through advanced antivirus systems and network defences. We implement proactive monitoring and regular vulnerability assessments to prevent data breaches. With expertise in Microsoft security frameworks, we help organisations safeguard sensitive information and maintain compliance with industry regulations across Carshalton and Surrey.
Disaster Prevention
We develop custom disaster recovery plans to protect businesses from IT failures. Our solutions include automated backup systems, cloud replication, and rapid restoration protocols. By implementing robust continuity measures, we help organisations maintain operations during unexpected outages, ensuring minimal downtime and data loss for SMEs across our service areas.
Computer Sales
We supply and configure servers, desktops, laptops, and tablets tailored to business requirements. Our hardware solutions include enterprise-grade equipment with extended warranties and technical support. While offering competitive pricing, we focus on long-term value through compatibility assessments, installation services, and integration with existing IT infrastructure for seamless deployment.
People
Martin Briggs
Founder
Martin founded Hands On IT Services in 1995, bringing extensive field engineering experience. He leads our team of eight specialists, combining technical expertise with strategic oversight to deliver tailored IT solutions for SMEs across South London and Surrey.
Questions
What IT support plans do you offer?
We provide three tailored plans: Fixed Fee (full IT management), Break Fix (supplemental support), and Ad Hoc (one-off issues). Each plan addresses different business needs with flexible pricing options.
Are you Microsoft-certified?
Yes, we are a Microsoft Silver Partner, demonstrating technical expertise in Office 365 solutions and enterprise software implementation through staff qualifications and successful client migrations.
How quickly do you respond to support requests?
Our average response time for support tickets is 9 minutes and 6 seconds, with rapid resolution of technical issues demonstrated in client testimonials across Carshalton and Surrey.
What areas do you serve?
We support businesses in Carshalton, South London, and Surrey, with remote assistance available for organisations across the UK through secure remote support technology.
Can you help with IT security?
We implement advanced antivirus solutions, network security defences, and proactive monitoring systems to protect businesses from cyber threats and data breaches across all our service areas.
Do you provide hardware solutions?
Yes, we supply and configure servers, desktops, laptops, and tablets with enterprise-grade specifications, offering technical support and integration services for seamless deployment in business environments.
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