Business Details
24 Years
experience
Emergency
services
Your Trusted IT Partner in London
EC-MSP has been delivering tailored IT solutions to small and medium-sized enterprises in London since 2002. Our team of 40 dedicated engineers specialises in managed IT support, cloud computing, and cybersecurity services, ensuring businesses operate with minimal technological disruption. We prioritise proactive maintenance and transparent communication, treating client systems as if they were our own. Our expertise spans Microsoft Azure, AWS, Cisco VoIP, and VMware technologies, supported by industry-recognised certifications. With a focus on the City of London, we serve organisations with up to 150 users, offering flexible support contracts that scale with business needs.Our approach combines technical excellence with personal service, exemplified by our founder Roy Castleman's hands-on leadership since inception. We differentiate ourselves through per-user pricing models, eliminating device-based costs, and comprehensive disaster recovery planning. Client testimonials highlight our responsiveness during critical transitions, including seamless office relocations and network migrations. As a family-run business, we maintain core values of integrity and client partnership, evidenced by long-term relationships with financial institutions, charities, and professional services firms.
Services
Managed IT Support
Cloud Computing
Cybersecurity
IT Consultancy
Backup & Recovery
Details
- Year established: 2002
Highlights and features
- 20+ years' experience supporting London SMEs since 2002
- Per-user pricing model with no hidden charges
- Dedicated account managers and engineers available 24/7
- Proven expertise in Microsoft Azure and AWS cloud migrations
- Comprehensive disaster recovery planning included
Associations and certifications
- Microsoft MCSE
- Cisco WAAS Consultant
- HP ASE
What people say
Outstanding managed IT services
Responsive and effective
Technically competent
No hidden charges
Meticulous planning
Services
Managed IT Support
Our managed IT support packages provide continuous monitoring and proactive maintenance for London businesses. Each plan includes dedicated engineers, unlimited remote support, and account management. We handle day-to-day IT operations, software updates, and system optimisation to ensure uninterrupted business continuity. Our per-user pricing eliminates device-based costs, making technology management predictable and scalable.
Cloud Computing
We implement and manage cloud infrastructure using Microsoft Azure, AWS, and Office 365 platforms. Our services include migration planning, deployment, and ongoing support for hybrid or full-cloud environments. We specialise in secure data storage solutions, scalable computing resources, and remote access configurations tailored to SME requirements across London and the South East.
Cybersecurity
Our cybersecurity services protect London businesses through comprehensive threat prevention strategies. We deploy firewalls, encryption protocols, and anti-malware systems while implementing network security audits. Our approach combines proactive monitoring with staff training programs to create multi-layered defences against evolving cyber threats targeting SMEs in financial and professional services sectors.
IT Consultancy
We provide end-to-end IT strategy consulting for system upgrades, office relocations, and digital transformations. Our consultants specialise in VOIP installations, disaster recovery planning, and technology roadmap development. With expertise in Cisco WAAS and VMware solutions, we deliver customised infrastructure recommendations aligned with business growth objectives across London's SME community.
Backup & Recovery
Our backup solutions include automated cloud storage, on-premise redundancy systems, and comprehensive disaster recovery plans. We implement tailored backup schedules with guaranteed recovery time objectives, ensuring business continuity during technical failures. London clients benefit from regular system integrity checks and rapid data restoration capabilities tested through simulated outage scenarios.
People
Roy Castleman
Managing Director
Founder of EC-MSP with 20+ years' experience in London's financial sector IT infrastructure. Holds Microsoft MCSE, Cisco WAAS, and HP ASE certifications. Specialises in strategic technology planning and network security solutions for SMEs.
Questions
Which areas do you provide IT support in?
We primarily support London and the South East, with remote services available nationwide.
Do you support both Apple and PC systems?
Yes, all our packages support both operating systems without additional charges.
Where is your London office located?
Our headquarters are at 150 Minories, EC3N 1LS, near Aldgate Underground Station.
Do your packages include dedicated engineers?
Yes, all packages include account managers and our premium plans feature dedicated engineers.
Are your services available 24/7?
Yes, we offer round-the-clock server monitoring and emergency support services.
What are your typical response times?
Guaranteed response within 24 hours on business days for all support packages.
