Computer Support Made Simple
Our Story
IT Support Services was founded in 2005, with the mission to provide exceptional IT support to businesses and organisations throughout North Wales and Chester. Over the years, we have established ourselves as a trusted and approachable IT partner, providing 'jargon-free' answers to our clients' queries. Our team takes pride in being proactive, anticipating and preventing IT problems wherever possible, and ensuring that our clients' IT needs are always met.
Our Services
At IT Support Services, we offer a range of services designed to meet the unique needs of each client. Our comprehensive service agreements provide clients with prompt on-site response, remote assistance via the internet, and telephone support to ensure that any IT issues are resolved quickly and conveniently. We also offer customised service agreements tailored to the specific needs of small and medium-sized enterprises.
On-Site Troubleshooting
Despite our best efforts to prevent IT problems, issues can still arise unexpectedly. That's why we offer on-site troubleshooting services, where our experienced team can be on-site within the same day to resolve any IT issues that may be affecting your business.
Remote Support
In addition to on-site support, our team also offers remote assistance, enabling us to connect to your PC or server to resolve issues quickly and efficiently. This service ensures that downtime is minimised and your business can continue to operate with minimal disruption.
Service Agreements
Our flexible service agreements are designed to meet the unique needs of each client. We offer a range of options, including fixed fees for proactive and ongoing IT services. Our customised service agreements provide clients with the peace of mind that their IT needs are being met, without breaking the bank.
IT Support Throughout North Wales
Located in Colwyn Bay, we are strategically positioned to provide IT support throughout North Wales, including Colwyn Bay, Llandudno, Flint, Mold, Queensferry, Abergele, Rhyl, Prestatyn, St. Asaph, Denbigh, Bangor, Conwy Valley, Llanrwst, and Penmaenmawr.
Impressive Testimonials for IT Services
The reviews for James' IT services are overwhelmingly positive, with all three customers awarding him a perfect 5-star rating. The common thread among these testimonials is the exceptional professionalism, expertise, and dedication of James to resolving technical issues.
Reliable Support for Home Workers
Colin Boulter, a professional photographer, praises James for his help in setting up a network drive for storing and backing up images. When he was away on holiday and a client requested images, James went the extra mile to visit Colin's house, despite the Christmas period, to ensure access to the network drive. This saved Colin from losing a client and potential future sales. Colin expresses his gratitude to James for the massive help.
Competitive Fees and Excellent Service
Mark Prichard also raves about James' services, describing them as "excellent" and praising his competitive fees. Mark is particularly impressed with James' helpfulness and professionalism.
Troubleshooting Expertise
Julia Smith was impressed by James' ability to fix her MacBook, which none of the other IT professionals she tried could resolve. She thanks James for his excellent service and praises his expertise in troubleshooting technical issues.
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