Business Details
Your Trusted IT Support in Stockport
Established by Tim Otten, our business delivers comprehensive IT support and computer repair solutions tailored to both domestic and commercial clients. With extensive experience gained through roles supporting national corporate networks for major banks, international retailers like Tesco, and e-commerce enterprises, we combine technical expertise with practical problem-solving capabilities. Our qualifications include Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA), and multiple industry-recognised certifications in Windows Server, networking, and system administration. We specialise in computer repair, network configuration, virus removal, cloud solutions, and infrastructure implementation, serving clients across Stockport and a 20-mile radius. Our mobile service model ensures on-site support for hardware, software, and network issues, complemented by remote assistance capabilities.We prioritise client education through computer training sessions covering Windows, Mac, and Linux platforms. Security remains central to our operations, with firewall configuration, data migration, and vulnerability management services addressing modern cyber threats. Our technical library includes bespoke software development, structured cabling, and high-security network architectures such as demilitarised zones and virtual private networks. We maintain transparency through recommended software tools like LibreOffice, KeePass, and VeraCrypt, while our vulnerability advisories demonstrate commitment to proactive security practices. Backed by 15+ years of field experience and continuous professional development, we deliver reliable, cost-effective IT solutions tailored to individual client requirements.
Services
Computer Repair
Network Installation
Virus Removal
Cloud Solutions
Data Migration
Cybersecurity
Printer Support
Remote Assistance
Hardware Upgrades
IT Consultancy
Highlights and features
- Certified Microsoft and Cisco engineers with 15+ years' field experience
- Mobile service covering Stockport and 20-mile radius
- Proven track record with major banks and international retailers
- Comprehensive security solutions including firewall configuration
- Transparent pricing with no hidden fees
Associations and certifications
- Microsoft Certified Professional
- Cisco Certified Network Associate
- Microsoft Certified IT Professional
- Edexcel Network Certification
What people say
Excellent knowledge
Quick response
Professional service
Clear explanations
Reliable fixes
Services
Computer Repair
Comprehensive repair services for laptops and desktops covering hardware failures, component replacement, and system optimisation. Our certified engineers address issues ranging from power supply malfunctions to complex motherboard diagnostics. We provide both on-site and workshop-based repairs with guaranteed parts compatibility.
Network Installation
Professional network configuration for home and business environments, including wired Ethernet infrastructure and secure Wi-Fi deployment. We implement enterprise-grade routers, firewalls, and access points while ensuring compliance with security best practices and performance requirements for modern connectivity needs.
Virus Removal
Complete malware eradication using industry-leading tools and manual threat hunting techniques. Our process includes system scanning, malicious code elimination, security patching, and post-removal protection setup. We restore system integrity while preserving client data across infected Windows, Mac, and Linux platforms.
Cloud Solutions
Microsoft Azure and Office 365 implementation with hybrid cloud infrastructure design. We specialise in Active Directory synchronisation, virtual machine deployment, and secure cloud storage solutions. Our engineers ensure seamless integration between on-premises systems and cloud environments for business continuity.
IT Consultancy
Expert guidance on IT infrastructure planning, cybersecurity strategies, and technology adoption. We provide network architecture design, system audits, and implementation roadmaps tailored to business requirements. Our consultancy includes cost-benefit analysis and future-proofing recommendations for evolving technology needs.
People
Tim Otten
Owner & Lead Engineer
Certified Microsoft and Cisco engineer with 15+ years' experience supporting corporate networks for major banks and international retailers. Holds multiple industry qualifications including CCNA and MCITP certifications. Specialises in network security and infrastructure implementation.
Questions
What areas do you cover?
We operate from Stockport with a 20-mile service radius covering Cheshire and Greater Manchester. Please call to confirm your location falls within our service area.
Do you offer emergency repairs?
While we don't provide 24/7 emergency services, we prioritise urgent cases and aim to respond to critical issues within 24 hours during working days.
What computer brands do you support?
We support all major computer brands including Dell, HP, Lenovo, Apple Mac, and custom-built systems. Our services cover both Windows and Linux operating systems.
Can you help with business IT networks?
Yes, we specialise in business network design, implementation, and maintenance. Our services include firewall configuration, cloud integration, and secure network segmentation for SMEs.
Do you provide software installation?
We offer software installation and configuration services including Microsoft Office 365, antivirus solutions, and business-critical applications. We also recommend free security tools for clients.
What qualifications do you hold?
We hold Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA), and multiple Windows Server certifications. Our credentials cover network infrastructure and enterprise system administration.
