Business Details
14 Years
experience
Trusted IT Support Services in Bournemouth
Reward IT, established in 2012, has built a reputation for delivering tailored IT solutions to small and medium-sized businesses across Dorset. Our approach combines technical expertise with a commitment to customer-centric service, ensuring reliability and cost-effectiveness without long-term contracts. With over 30 years of collective experience, our team prioritises rapid response times, including an average call pickup of five seconds, and offers all-inclusive support packages.We focus on adapting our services to evolving business needs, maintaining a 99% on-time appointment rate and resolving over 90,000 support tickets. Our independence allows unbiased recommendations, ensuring solutions align with client requirements rather than supplier agreements.
Services
IT Support
Cloud Hosting
Cyber Security
Data Backup
Hardware Installation
IT Consultancy
Network Infrastructure
VoIP Telephony
Server Solutions
Email Security
Details
- Year established: 2012
Highlights and features
- Over 30 years of combined IT expertise with a customer-first ethos
- Average call pickup time of five seconds for urgent issues
- No long-term contracts or restrictive service level agreements
- All-inclusive support packages with unlimited assistance options
- 99% on-time appointment success rate for guaranteed reliability
Associations and certifications
- ESET
What people say
Friendly, professional team
Rapid 5-second call response
Reliable IT solutions
No long-term contracts
Excellent service
Services
IT Support
Our IT support services combine rapid response times with flexible solutions tailored to business needs. From remote troubleshooting to onsite engineer visits, we ensure minimal downtime with 24/7 availability and unlimited support options. Clients benefit from expert guidance without long-term contractual obligations, maintaining full control over their IT budgets.
Cyber Security
Comprehensive cybersecurity solutions protect businesses against evolving threats through ESET products and custom strategies. Services include security audits, staff training, and real-time monitoring to prevent breaches. We implement advanced firewalls, email filtering, and encryption to safeguard data while ensuring compliance with industry regulations like GDPR.
Cloud Hosting
Cloud hosting services enable seamless data access and storage with scalable solutions for growing businesses. We offer email hosting, Microsoft 365 integration, and secure server management while maintaining 99.99% uptime reliability. Our migration support ensures smooth transitions to cloud-based systems without operational disruptions.
Data Backup
Robust backup solutions protect against data loss from cyberattacks, hardware failures, or human error. We provide automated offsite backups, rapid file restoration, and ransomware protection with comprehensive recovery plans. Clients receive regular system audits to ensure data integrity and business continuity.
VoIP Telephony
VoIP telephony services deliver scalable, cost-effective communication solutions with advanced features like call routing and conferencing. Our installations include customisable auto attendants and network monitoring to maintain call quality. Businesses benefit from reduced telecommunication costs and mobile app integration for remote accessibility.
People
Andrew Ward
Director
Andrew Ward founded Reward IT in 2012, prioritising customer care over contracts. With over 30 years' experience, he leads a team delivering tailored IT solutions, ensuring reliability and cost-effectiveness without long-term commitments.
Questions
What IT services does Reward IT offer?
We provide IT support, cloud hosting, cybersecurity, data backup, hardware installation, VoIP telephony, and network infrastructure services tailored to small and medium businesses.
Do you offer 24/7 IT support?
Yes, our services include 24/7 assistance with an average call pickup time of five seconds for urgent technical issues.
Are there long-term contracts for your services?
No, we operate without binding contracts, offering flexible support packages that adapt to your business needs.
Which areas do you serve?
We support businesses across Bournemouth, Poole, Dorset, Ferndown, Wimborne, Ringwood, and Christchurch.
Do you provide cybersecurity solutions?
Yes, we offer ESET-powered cybersecurity tools, staff training, and network monitoring to protect against cyber threats.
