Business Details
21 Years
experience
Emergency
services
Your Trusted Partner for IT Support & Data Backup Solutions
Next Step I T has been delivering professional IT support and data protection solutions since 2005. Our team combines over two decades of technical expertise with a proactive approach to IT management, ensuring businesses maintain optimal system performance. We prioritise building personal relationships with clients, offering tailored support packages that address specific organisational needs. Our services extend beyond reactive fixes to include comprehensive data backup strategies, cloud infrastructure implementation, and emergency remote assistance.Client testimonials highlight our reliability during critical situations, including pandemic-era remote working transitions and disaster recovery scenarios. With a focus on preventative maintenance and secure data management, we serve small to medium enterprises across the South Coast region.
Services
IT Support
Data Backup
Private Cloud
Email Services
Remote Support
Details
- Year established: 2005
Highlights and features
- Over 20 years of IT support experience
- Proactive system maintenance approach
- Secure New Forest data centre infrastructure
- Personalised client relationship management
- Proven disaster recovery capabilities
What people say
Proactive system maintenance
Fast response times
Secure data backups
Reliable partnerships
Effective disaster recovery
Services
IT Support
We provide comprehensive IT infrastructure management for SMEs across the South Coast. Our proactive approach includes system monitoring, software updates, and hardware maintenance to prevent downtime. With over 20 years' experience, we deliver tailored solutions that ensure business continuity through both onsite and remote support services.
Data Backup
Our secure cloud backup solution protects critical business data against accidental deletion, cyber threats, and physical disasters. Using encrypted transfers, data is stored in our purpose-built New Forest data centre with regular verification processes. This service enables rapid system recovery within hours when required, as demonstrated in client disaster recovery tests.
Private Cloud
We offer customised private cloud solutions including email systems and data storage infrastructure. Our Farishon platform provides secure, scalable cloud environments with controlled access permissions. These services integrate with existing IT systems while maintaining data sovereignty and compliance with industry security standards.
Email Services
Our email solutions combine secure cloud hosting with local server integration. We implement spam filtering, malware protection, and data loss prevention measures. The service includes email archiving and recovery options to ensure business communication continuity while maintaining compliance with data protection regulations.
Remote Support
Using Splashtop technology, we provide immediate remote assistance for urgent IT issues. This service allows secure, temporary access to client systems through encrypted connections. The SOS support process includes session verification and automatic disconnection to maintain system security after each support interaction.
Questions
What IT support services do you offer?
We provide comprehensive IT infrastructure management including system monitoring, software updates, hardware maintenance, and emergency remote support for SMEs.
How does your data backup solution work?
Our encrypted cloud backup system stores data in a secure New Forest facility with regular verification to ensure rapid recovery when needed.
Do you offer 24/7 emergency support?
While our standard hours are 08:30-18:00, we provide SOS remote access for urgent issues outside these times using secure temporary connections.
What areas do you serve?
We primarily support businesses across the South Coast region, including Hampshire and surrounding counties.
How secure is your cloud storage?
Our private cloud services use encryption during transfer and storage, with physical security measures at our purpose-built New Forest data centre.
Can you help with remote working solutions?
Yes, we implement secure remote access systems and have supported full office remote operations during critical periods like the pandemic.
