Business Details
35 Years
experience
Emergency
services
Your Trusted Partner for IT Support Solutions
Alpha Scan is an established and trusted IT Managed Service Provider based in Romsey, Hampshire, specialising in IT, telephony, and cloud services for businesses of all sizes. Founded in 1991, we have expanded from three founders to a team of around 20 professionals, maintaining long-term relationships with clients since our inception. Our core values of commitment, collaboration, and communication underpin our approach, ensuring dedicated account managers and technicians deliver tailored solutions. We partner with leading IT brands like Microsoft, HP, and Fortinet to provide cost-effective, proactive support.Our engineers prioritise clear communication, understanding client infrastructure to exceed expectations. We operate nationally and internationally, supporting sectors such as education, healthcare, legal, and retail. Certified in Cyber Essentials and Fortinet, we ensure robust security and compliance. Flexible contracts, rapid response times, and a one-stop-shop approach for IT and telephony needs further distinguish our service.
Services
Managed IT Support
Banked Hours
Cybersecurity
VoIP Telephony
Cloud Solutions
Details
- Year established: 1991
Highlights and features
- We have over 30 years of experience in IT support and cybersecurity.
- Our dedicated account managers understand client infrastructure for efficient service.
- Cyber Essentials and Fortinet certified for robust security compliance.
- 24/7 out-of-hours support available for critical business needs.
- Partnerships with Microsoft, HP, and SolarWinds ensure cutting-edge solutions.
Associations and certifications
- Cyber Essentials
- Fortinet
- CompTIA Managed Services Trustmark
Services
Managed IT Support
Our managed IT support ensures proactive monitoring and rapid resolution of technical issues. With 24/7 network oversight, we identify and address problems before they disrupt operations. Clients benefit from dedicated engineers, SLA-guaranteed response times, and seamless integration with existing infrastructure. This service suits businesses seeking predictable costs and minimal downtime.
Cybersecurity
We provide comprehensive cybersecurity solutions, including anti-virus, EDR, and unified threat management. Our certified technicians conduct audits, implement Fortinet and WatchGuard systems, and ensure GDPR compliance. Automated updates and real-time threat detection protect against ransomware and data breaches, with monthly reporting for continuous improvement.
VoIP Telephony
As a certified 3CX partner, we deploy scalable VoIP solutions that reduce telephony costs by up to 80%. Services include system design, handset supply, and hybrid on-premise/hosted setups. Features like call routing, CRM integration, and remote worker support enhance communication efficiency for growing businesses.
Cloud Solutions
Our cloud services enable secure data storage, collaboration, and cost savings through Microsoft 365 and Azure. We design hybrid or public cloud environments tailored to bandwidth and scalability needs. Benefits include enterprise-grade security, predictable billing, and remote access for global teams.
Banked Hours
Banked hour plans offer prepaid technician hours for ad-hoc IT needs. Ideal for smaller businesses, this model avoids long-term contracts while providing access to expertise for projects like office relocations or system upgrades. Unused hours roll over annually.
Questions
What is an MSP?
A Managed Service Provider proactively supports networks via remote monitoring, ensuring uptime with SLA-backed response times.
What is outsourced IT support?
It involves contracting external experts to manage IT infrastructure, either fully or partially, for cost efficiency.
What is an SLA?
A Service Level Agreement defines guaranteed response times and service standards in a contract with clients.
What is VoIP?
Voice over Internet Protocol enables phone calls via internet connections, reducing costs compared to traditional lines.
What is cloud computing?
Cloud computing delivers IT resources like storage and software over the internet, accessible from any connected device.
What are help desk hours?
Our help desk operates 8:30 AM–5:30 PM Mon–Fri, with optional out-of-hours support available.
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