Business Details
35 Years
experience
Expert IT Support Guildford Surrey
VixenUK has been delivering expert IT network solutions and support since 1991. Specialising in Microsoft Windows Networks and Cloud Services, we work closely with businesses to implement cost-effective, secure technology strategies tailored to their specific needs. Our expertise spans system design, installation, training, and ongoing support, with over 95% of support requests resolved remotely during first contact. Based in Guildford, Surrey, we serve businesses across Surrey, Berkshire, Hampshire, West Sussex, London, and surrounding areas.Our commitment to quality extends to sourcing competitively priced products from industry-leading manufacturers, ensuring optimal performance for every client. With flexible support contracts including fixed-price, pay-as-you-go, and proactive monitoring options, we help businesses maintain operational continuity while minimising IT-related disruptions.
Services
IT Support
Cloud Solutions
Network Services
Remote Access
Security Management
Backup Solutions
Microsoft Migration
Patch Management
Anti-Virus Protection
System Monitoring
Details
- Year established: 1991
Highlights and features
- 30+ years of Microsoft infrastructure expertise
- 95% first-call remote support resolution rate
- Tailored support contracts with flexible pricing
- Proactive network health monitoring available
- Secure remote access management specialists
Services
IT Support
Comprehensive IT support covering system maintenance, troubleshooting, and emergency assistance. Our remote-first approach resolves over 95% of issues during initial contact while minimising business disruption. Available through flexible contract options including fixed-price, pay-as-you-go, and proactive monitoring solutions.
Cloud Solutions
Microsoft Office 365 implementation and hybrid cloud solutions tailored to small business requirements. Services include platform migration, email consolidation, and secure remote access management. Our solutions ensure seamless integration with existing infrastructure while maintaining optimal performance and security standards.
Network Services
Complete network management covering design, implementation, and ongoing maintenance. Specialising in Microsoft Windows environments, we provide security configuration, firewall management, and proactive network health monitoring to prevent potential issues before they impact operations.
Security Management
Comprehensive security solutions including anti-virus, anti-malware, and patch management services. Our remote management servers ensure timely updates across all network devices while maintaining secure VPN connections for real-time threat protection and compliance with industry standards.
Backup Solutions
Customised backup strategies ranging from monitoring existing systems to fully managed off-site storage solutions. Our services ensure business continuity through automated processes, regulatory compliance support, and rapid data recovery options for critical business operations.
Questions
What IT services do you specialise in?
We specialise in Microsoft Windows networks, cloud solutions, remote access support, security management, and backup systems tailored for small businesses.
How quickly can you resolve IT issues?
Over 95% of support requests are resolved remotely during the first contact through our dedicated remote support network.
Do you offer flexible support options?
Yes, we provide fixed-price contracts, pay-as-you-go services, and proactive monitoring solutions to match different business requirements.
Can you support remote workers?
Our security management and remote access solutions ensure consistent protection and connectivity for all network users regardless of location.
What areas do you cover?
We serve businesses in Guildford, Surrey, Berkshire, Hampshire, West Sussex, London, and surrounding UK regions.
