Business Details
18 Years
experience
Your Trusted IT Support Partner in Gateshead & Leeds
Established in 2008, Smart IT has become a trusted provider of innovative IT solutions across the UK, with offices in Gateshead and Leeds. Our team of over 60 experts delivers tailored managed IT services, cybersecurity, cloud infrastructure, and telecommunications solutions to businesses of all sizes. Holding ISO 9001 and ISO 27001 certifications, we prioritise quality, security, and proactive support, ensuring minimal downtime and maximum operational efficiency.With a client-centric approach, we combine cutting-edge technology with personalised service to meet the unique needs of organisations in sectors such as healthcare, education, and manufacturing. Our commitment to excellence is reflected in our 4.9-star customer rating and recognition as the North Easts Best IT Support Company. By investing in continuous training and apprenticeship programs, we cultivate top-tier talent and maintain industry-leading expertise, empowering businesses to thrive in a digital landscape.
Services
IT Support
Cloud Solutions
Cyber Security
Telephone Systems
Data Networks
Details
- Year established: 2008
Highlights and features
- ISO 9001 and ISO 27001 certified for quality and information security.
- Over 60 IT experts with Microsoft, cybersecurity, and telecom specialisations.
- Proactive monitoring and maintenance to prevent system downtime.
- Award-winning apprenticeship program ensuring skilled technical teams.
- Tailored support packages for businesses of all sizes and sectors.
Associations and certifications
- ISO 9001
- ISO 27001
What people say
Excellent service
Prompt response
Professional and friendly
Highly recommend
Award-winning support
Services
Managed IT Support
Our managed IT support ensures continuous system reliability through proactive monitoring, rapid issue resolution, and strategic consulting. Tailored for businesses seeking comprehensive coverage, this service includes 24/7 server monitoring, software updates, and cybersecurity safeguards. Clients benefit from reduced downtime, predictable costs, and access to certified engineers, enabling seamless operations and long-term IT planning.
Cyber Security
Smart ITs cyber security solutions protect against threats with multi-layered defences, including endpoint security, email filtering, and compliance audits. Designed for businesses requiring robust data protection, services encompass risk assessments, incident response, and staff training. Our ISO 27001-certified approach ensures alignment with regulatory standards, safeguarding sensitive information and maintaining operational continuity during evolving cyber threats.
Cloud Infrastructure
We deploy scalable cloud infrastructure using Microsoft 365, Azure, and hybrid solutions to enhance flexibility and collaboration. This service supports remote work, data backup, and seamless integration with existing systems. Clients gain cost-effective scalability, improved disaster recovery, and secure access to critical applications, ensuring adaptability to changing business demands while maintaining compliance and performance standards.
Telephone Systems
SmartConnect, our cloud-based telephone system, offers advanced features like smart call routing, mobile integration, and CRM compatibility. Ideal for hybrid teams, it eliminates hardware costs and provides scalability for growing businesses. Enhanced productivity comes through unified communications, voicemail-to-email, and analytics, all hosted securely in UK data centres for compliance and reliability.
Data Networks
We design and implement high-performance data networks, including wired and wireless infrastructure, to support seamless connectivity. Services cover cabling, wireless access points, and leased line installations, optimised for speed and security. Businesses benefit from reliable internet, scalable bandwidth, and integration with cloud services, ensuring efficient data flow and future-proof infrastructure for evolving operational needs.
People
Darryl Robinson
Sales Director
With a career spanning two decades, Darryl leads sales strategy at Smart IT, focusing on client-centric solutions and business growth. His expertise in aligning technology with organisational goals drives tailored service offerings.
Simon Thomas
Customer Relations Director
Simon brings over 30 years of cross-sector experience to Smart IT, overseeing customer satisfaction and service excellence. His leadership ensures consistent, high-quality support delivery across diverse client portfolios.
Shaun Simpson
Technical Director
As Technical Director, Shaun spearheads innovation in IT solutions, leveraging his extensive background in network architecture and cybersecurity to maintain cutting-edge service standards and client trust.
Tony Wilson
Managing Director
Tony oversees Smart ITs strategic direction with two decades of tech industry leadership. His vision focuses on sustainable growth, financial stability, and fostering a culture of continuous improvement and client partnership.
Jon Proud
Operations Director
Jon manages day-to-day operations, ensuring efficient service delivery and team performance. His emphasis on operational excellence and client satisfaction aligns with Smart ITs commitment to quality and reliability.
Questions
What IT services does Smart IT offer?
We provide managed IT support, cybersecurity, cloud infrastructure, telephone systems, data networks, and bespoke software development tailored to business needs.
Are Smart IT’s services available outside the North East?
Yes, we serve clients nationwide, supporting businesses in sectors like healthcare, education, and manufacturing across the UK.
How quickly does Smart IT respond to support requests?
Our support team typically resolves issues within 24 hours, with priority handling for critical incidents as per service level agreements.
Do Smart IT’s solutions comply with data protection regulations?
Yes, our ISO 27001-certified processes ensure all services meet GDPR and industry-specific compliance requirements for data security.
Can Smart IT support hybrid or remote teams?
Yes, our cloud-based telephone systems and IT infrastructure solutions are designed to enable seamless communication and collaboration for remote and hybrid workforces.
What accreditations does Smart IT hold?
We are ISO 9001-certified for quality management and ISO 27001-certified for information security, reflecting our commitment to excellence and client trust.
