Business Details
28 Years
experience
Your Trusted IT Support & Computer Repair Service in Hexham
The Computer Shop has been serving homes and businesses across the North East since 1998. Our team of experienced IT professionals operates a fully equipped workshop handling over 200 repairs monthly while providing tailored support contracts for businesses. With a retail shop stocked with systems and accessories, we combine technical expertise with approachable service, offering on-site visits, remote support, and next-day repair options.Our staff's collective 20 years' experience ensures solutions for hardware, software, data recovery, and network challenges. We prioritise clear communication, making complex technology accessible to all users, from complete beginners to established businesses requiring sophisticated IT infrastructure.
Services
Computer Repairs
Laptop Repairs
Apple MAC Repairs
Tablet Repairs
Data Backup & Recovery
Business IT Support
Remote Access Support
Child Safety Online
Ink Sales
Recycling Services
Details
- Year established: 1998
Highlights and features
- Experienced team with 20 years' combined IT expertise
- Next-day repair service available across the North East
- Comprehensive data backup and recovery solutions
- Tailored business IT support contracts available
- Friendly, professional staff committed to customer satisfaction
What people say
Prompt, efficient service
Knowledgeable, friendly staff
Saved us time and money
Excellent support
Highly recommend
Services
Computer Repairs
We repair all makes and models of desktop computers with next-day service available. Our fully equipped workshop handles hardware faults, software issues, and component replacements. Technicians have 20 years' combined experience resolving technical problems for home users and businesses across the North East region.
Business IT Support
Tailored IT support contracts for businesses with options for regular maintenance or ad-hoc assistance. Services include network installations, server support, cybersecurity advice, and system upgrades. We provide onsite visits and remote monitoring to maintain operational efficiency for North East companies.
Data Backup & Recovery
Specialist recovery of lost files from damaged storage media including hard drives, SSDs, and memory sticks. Our technicians use advanced tools to retrieve data from failed devices. We also implement backup solutions to prevent future data loss for both personal and business computer systems.
Remote Access Support
Quick technical assistance through secure remote connections for software issues, configuration problems, and system troubleshooting. Available as an alternative to onsite visits, this service provides immediate support for common computer problems affecting productivity for home users and businesses.
Child Safety Online
Parental control solutions to safeguard children's internet usage. We configure devices and networks to restrict inappropriate content access while maintaining usability. The service includes guidance on safe online practices and ongoing support for maintaining secure family computing environments.
People
Peter Graham
Director
With over two decades in IT services, Peter leads strategic operations at The Computer Shop, ensuring technical excellence and customer satisfaction across all service offerings.
Marc Dixon
Director
Marc oversees daily operations and client relationships, combining technical expertise with clear communication to deliver practical IT solutions for businesses and home users.
Richard Brown
Technician
Certified IT technician specialising in hardware repairs and system diagnostics, Richard contributes technical proficiency to the team's 200+ monthly repair cases.
Angela Burrow
Accounts Manager
Handling financial operations with precision, Angela ensures efficient business processes while supporting customer inquiries at Hexham's trusted computer service provider.
Questions
What areas do you serve?
We cover Hexham and the entire North East region, providing both onsite visits and remote support options.
Do you offer business IT support contracts?
Yes, we provide tailored IT support contracts for businesses with options for both regular maintenance and ad-hoc requirements.
What computer repair services do you offer?
We repair all makes and models including laptops, desktops, Apple MACs, tablets, and games consoles with next-day service available.
Can you help with data recovery?
Our specialists recover data from failing drives, memory sticks, and laptops using advanced techniques in our fully equipped workshop.
Do you sell new computer equipment?
Yes, we offer custom-built PCs, new/reconditioned laptops from £50, peripherals, and accessories with competitive pricing available.
