Business Details
26 Years
experience
Emergency
services
Trusted IT Support & Computer Repairs in Guildford
Established in 2000, we have dedicated two decades to delivering expert IT solutions across Guildford and surrounding areas. Our focus on quality, affordability, and reliability has earned us a loyal customer base of small businesses and home users. We specialise in resolving hardware failures, software issues, networking challenges, and connectivity problems with both urgency and precision. Our services extend to on-site repairs, in-workshop diagnostics, and comprehensive technical support tailored to individual needs. We pride ourselves on transparent communication, providing clear time and cost estimates before undertaking any work. With a background spanning multiple electronics sectors since the 1980s, our team combines deep technical knowledge with accessible explanations for all clients.As we relocate to our new premises at Mulberry Cottage, we remain committed to maintaining the high standards that have defined our service since our founding. Our recent expansion to a retail shop in 2013 demonstrates our ongoing investment in accessible, community-focused IT support. We actively engage with clients through special deals and free giveaways, ensuring continued value for our long-standing customers. This relocation represents an exciting new chapter in our mission to provide first-class computer services that adapt to evolving technological needs.
Services
Hardware Repairs
Software Support
Data Recovery
Network Solutions
On-site Services
Product Sales
System Upgrades
Email Troubleshooting
Device Installations
Technical Consultations
Details
- Year established: 2000
Highlights and features
- We have over 20 years of experience in local IT support
- Our team provides transparent time and cost estimates
- We offer both on-site and workshop repair options
- We maintain competitive pricing with no hidden fees
- Our owner has technical expertise spanning multiple electronics sectors
What people say
Excellent service
Quick to respond
Competitive price
Reliable technician
Clear explanations
Services
Hardware Repairs
We diagnose and fix all computer hardware issues including motherboards, power supplies, and storage devices. Our engineers use professional tools to repair desktops, laptops, and servers. Clients benefit from our extensive spare parts inventory and rapid turnaround times.
Software Support
Our team resolves operating system issues, malware infections, and software compatibility problems. We optimise system performance and ensure security updates are current. Businesses appreciate our proactive maintenance packages that prevent future issues.
Data Recovery
We recover lost files from failed drives, accidental deletions, and corrupted storage media. Using specialist equipment, we retrieve critical business data and personal documents. Clients receive a detailed success report before any recovery work proceeds.
Network Solutions
We install and maintain wired and wireless networks for homes and small businesses. Our services include router configuration, network security, and cloud integration. Customers benefit from our comprehensive connectivity guarantees.
On-site Services
Our engineers provide repairs and installations at client premises across Surrey. This service includes full system diagnostics and technical training. We maintain strict safety protocols during all on-site visits.
People
Mark
Owner
With technical expertise spanning mainframe computing to modern IT systems, Mark has operated 1st Class Computer Services since 2000. His hands-on approach ensures every client receives expert attention.
Questions
What areas do you cover?
We serve Guildford, Worplesdon, and surrounding Surrey areas with both on-site and workshop-based IT support.
Do you offer emergency repairs?
Yes, we prioritise urgent business requirements and provide rapid response for critical system failures.
How quickly can you complete repairs?
Most hardware repairs are completed within 24-48 hours, with diagnostics available on the same day.
What payment methods do you accept?
We accept cash, bank transfers, and all major credit/debit cards for our IT services and products.
Are your engineers certified?
Our team holds industry-recognised certifications covering Microsoft, CompTIA, and Apple systems.
Do you provide warranties?
All repairs include a 3-month warranty covering both parts and labour for complete peace of mind.
