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Trusted IT Support Services in Dorset
We are an IT Managed Services Provider dedicated to delivering proactive IT support tailored to small and medium-sized businesses. Our focus lies in providing enterprise-class managed services, Microsoft Cloud technologies, and comprehensive IT security solutions at predictable monthly costs. We prioritise proactive system monitoring, health checks, and vulnerability management to ensure uninterrupted business operations. Our consultative approach ensures solutions align with client needs, combining technical expertise with strategic planning.With a strong presence in the South of England and clients nationwide, we help businesses maximise their existing IT investments while extending system value. Our 24/7 Service Desk and tiered support packages offer flexibility, ensuring tailored service levels for varying business requirements. We specialise in cloud migration, cybersecurity, network management, and disaster recovery planning, underpinned by years of industry experience and best practices.
Services
Managed IT Services
Cloud Migration
IT Security Audit
24/7 Service Desk
Network Management
Cybersecurity
Data Backup
Microsoft 365 Integration
Firewall Management
IT Consultancy
Highlights and features
- We offer 24/7 proactive IT monitoring and support
- Our team implements enterprise-class managed services at SME costs
- We provide tailored cloud migration and cybersecurity solutions
- Our consultative approach ensures technology aligns with business goals
- We guarantee rapid incident resolution with 95% SLA performance
Associations and certifications
- Cyber Essentials
Services
Managed IT Services
Our proactive managed services ensure continuous operation of business-critical applications through 24/7 monitoring and preventive maintenance. We deliver enterprise-class support at predictable monthly costs, combining system health checks with rapid incident resolution. Our tiered service packages allow businesses to select appropriate SLAs while maintaining flexibility for additional service requirements.
Cloud Migration
We enable seamless migration to Microsoft Cloud platforms including Azure, Teams, and Dynamics 365. Our solutions transform IT expenditure from capital to operating costs while ensuring secure data management and business continuity planning. Services include infrastructure virtualisation and scalable cloud deployment tailored to business needs.
IT Security Audit
Our comprehensive security audits identify vulnerabilities across networks, endpoints, and perimeter defences. We implement Cyber Essentials-compliant protections, managed firewall services, and risk mitigation strategies. The audit process includes business continuity planning and employee activity monitoring to ensure holistic cybersecurity.
24/7 Service Desk
Our round-the-clock Service Desk provides immediate assistance with IT issues, achieving 72% first-contact resolution rates. The team manages incidents across infrastructure, applications, and user devices, maintaining 95% SLA performance with an average 25-second response time for urgent queries.
Network Management
We offer complete network management including wireless infrastructure, data cabling, and IoT integration. Services cover system monitoring, patch management, and connectivity optimisation to ensure secure remote access and efficient broadband usage across distributed work environments.
Questions
What IT services does IT Support 365 offer?
We provide managed IT services, cloud solutions, cybersecurity, network management, and 24/7 Service Desk support tailored to SME needs.
How does proactive IT support benefit businesses?
Our proactive monitoring identifies vulnerabilities before they cause downtime, ensuring continuous operation and rapid incident resolution.
Do you support businesses outside the South of England?
While based in Dorset, we support clients nationwide through remote management and strategic consultancy services.
What cybersecurity measures do you implement?
We conduct security audits, manage firewalls, implement endpoint protection, and help achieve Cyber Essentials certification for comprehensive protection.
Can you assist with Microsoft 365 migration?
Yes, we provide full Microsoft 365 integration including Teams, Azure, and Dynamics 365 with seamless migration support.
What service level agreements do you offer?
Our tiered SLAs guarantee 95% performance with rapid response times, including 25-second average call answering and 72% first-contact fixes.
