Business Details
We are CrystalNet, a Salisburybased IT support provider serving small and mediumsized businesses across Wiltshire, West Hampshire and Dorset. With over 20 years of experience, our founder Mark Pocock has specialised in specifying, installing and supporting robust computer networks. We pride ourselves on a handson approach that treats each clients network as a critical business asset. Our team delivers bespoke offsite and onsite maintenance contracts, ensuring systems run smoothly and securely. We provide remote support links that resolve issues within minutes, minimising any impact on our clients operations. Our comprehensive projectmanaged solutions cover network design, diagnostics, installation and ongoing support, giving businesses peace of mind.
We also offer secure, flexible homeworker solutions that keep remote teams connected without compromising security. We maintain longterm trading relationships with many clients, driven by continuous service refinement and a commitment to excellence. Our professional standards are guided by industry best practices, rigorous testing and transparent reporting. We are fully committed to minimising downtime, protecting data and ensuring that every network we manage operates at peak performance. Our success is measured by the sustained satisfaction of the businesses we support across the region.
We also offer secure, flexible homeworker solutions that keep remote teams connected without compromising security. We maintain longterm trading relationships with many clients, driven by continuous service refinement and a commitment to excellence. Our professional standards are guided by industry best practices, rigorous testing and transparent reporting. We are fully committed to minimising downtime, protecting data and ensuring that every network we manage operates at peak performance. Our success is measured by the sustained satisfaction of the businesses we support across the region.
Highlights and features
- We have over 20 years of proven network support experience.
- We resolve remote support issues within minutes, minimising downtime.
- We offer bespoke offsite and onsite maintenance contracts.
- We maintain customer networks to the highest industry standards.
- We foster longterm relationships through continuous service refinement.
Services
Network Design
Our Network Design service crafts customised infrastructure plans that align with each clients operational goals. Targeted at small and mediumsized enterprises in Wiltshire, West Hampshire and Dorset, we map out LAN, WAN and wireless networks that optimise performance and security. Clients benefit from scalable, resilient designs that reduce future upgrade costs and minimise downtime.
Network Diagnostics
Our Network Diagnostics service employs advanced tools to identify and isolate connectivity issues across physical and virtual environments. We focus on SMEs that rely on uninterrupted service, ensuring that any fault is detected before it impacts business operations. The result is rapid resolution, documented root causes and recommendations that prevent recurrence.
Remote Access
Remote Access allows us to provide instant, secure assistance from any location, reducing physical support wait times. SMEs across our service area benefit from 24/7 connectivity that keeps systems running without onsite interruptions. Our remote solutions maintain data integrity while delivering expert troubleshooting in minutes.
Firewalls
Our Firewalls service deploys stateoftheart perimeter protection tailored to each organisations threat profile. We install, configure and monitor firewall solutions for businesses that require continuous protection against external and internal risks. Clients experience reduced attack surface, consistent compliance and peace of mind that their data remains secure.
Hardware and Software
Hardware and Software support ensures that all IT componentsfrom servers to enduser devicesoperate reliably. We serve SMEs that need proactive maintenance, upgrade planning and rapid replacement of faulty equipment. This comprehensive care reduces unexpected failures and keeps productivity levels high.
