Business Details
27 Years
experience
Emergency
services
Your Trusted IT Support Partner in Middlesbrough
Established in 1999, we are a family-run IT solutions provider serving businesses across Teesside. Our mission has always been to simplify technology for our clients, translating complex technical challenges into accessible solutions. With over two decades of experience, we combine deep industry expertise with a customer-centric approach, offering managed IT support, cybersecurity, and cloud services tailored to small and medium enterprises. Our team of certified professionals prioritises clear communication, avoiding technical jargon to ensure clients fully understand their IT infrastructure.We operate from our headquarters in Middlesbrough, delivering on-site and remote support while maintaining a strong commitment to reliability and transparency. Our reputation for exceptional service has been built through consistent delivery of robust, future-proof IT strategies that empower businesses to focus on growth without technological constraints.
Services
IT Support
Cyber Security Solutions
Hosted Voice
Microsoft 365
Cloud Solutions
Network Infrastructure
Data Recovery
Managed WiFi Services
Disaster Recovery
Website Hosting
Details
- Year established: 1999
Highlights and features
- We have over 20 years of experience in IT solutions for local businesses
- Our team provides excellent customer service with clear, jargon-free communication
- We offer tailored support solutions without sales pressure
- We implement robust, future-proof IT infrastructure strategies
- Our technicians explain technical issues in easy-to-understand terms
What people say
Excellent customer service
Reliable IT support
No jargon
Quick problem resolution
Future-proof solutions
Services
IT Support
Comprehensive IT support for businesses without in-house technical teams. Our services include system maintenance, troubleshooting, and emergency repairs to ensure minimal downtime. We provide both on-site and remote support with rapid response times, helping businesses maintain efficient operations through reliable technology infrastructure.
Cyber Security Solutions
Multi-layered cybersecurity protection using ESET technology to safeguard business data and systems. Our solutions include endpoint protection, cloud office security, and advanced threat detection. We implement customised security strategies to protect against cyber threats while ensuring compliance with industry standards for data protection.
Cloud Solutions
Scalable cloud infrastructure solutions including hosted desktop environments and Microsoft 365 integration. Our cloud services enable flexible working arrangements while maintaining data security. We help businesses transition to cloud-based systems with seamless implementation and ongoing support for optimal performance.
Network Infrastructure
Custom network infrastructure development and maintenance for reliable business connectivity. We design and implement wired and wireless networks with future-proof technology. Our services include network upgrades, WiFi management, and infrastructure optimisation to support growing business requirements.
Data Recovery
Professional data recovery services for lost or damaged business information. We employ advanced techniques to recover data from failed storage devices and implement backup solutions to prevent future losses. Our disaster recovery planning ensures business continuity through secure data protection strategies.
People
Rob Rushby
Technical Director
With extensive industry experience, Rob leads our technical team in delivering robust IT solutions. He specialises in network infrastructure and cybersecurity, ensuring clients receive cutting-edge technology implementations that align with their business objectives while maintaining system integrity.
Kari Markley
Operations Manager
Kari oversees daily operations and client relations, ensuring seamless service delivery. Her background in business management helps coordinate technical and administrative teams to maintain our customer-centric approach, focusing on clear communication and timely support for all client needs.
Brodie Shaw
Financial Controller
Brodie manages financial operations and strategic planning for the company. His expertise ensures transparent pricing structures and cost-effective solutions for clients, maintaining our commitment to honest advice without unnecessary upselling while supporting business growth through sound financial management.
Dillon Coxon
IT Support Engineer
As part of our technical team, Dillon provides hands-on IT support and troubleshooting. He works closely with clients to resolve technical issues efficiently, implementing practical solutions that minimise business disruption while educating users on effective technology utilisation.
Joseph Miller
IT Support Engineer
Joseph delivers expert technical support across our client base. His role involves system maintenance, security implementation, and emergency response to ensure reliable IT operations. He focuses on clear communication to help non-technical users understand their systems while maintaining optimal performance standards.
Questions
What IT services do you offer for small businesses?
We provide managed IT support, cybersecurity solutions, cloud computing, network infrastructure, and data recovery services specifically tailored for small and medium enterprises without in-house IT teams.
Do you provide emergency IT support?
Yes, we offer emergency support with rapid response times, ensuring critical issues are resolved promptly to minimise business disruption while maintaining our standard operating hours.
Which areas do you serve?
We primarily serve businesses in Middlesbrough, Stockton-on-Tees, Darlington, Hartlepool, and surrounding Teesside areas, with both on-site and remote support capabilities.
How do you handle cybersecurity for businesses?
We implement multi-layered protection using ESET technology, including endpoint security, cloud office protection, and advanced threat detection systems to safeguard your business data and IT infrastructure.
Can you help with cloud migration?
Yes, we specialise in cloud solutions including Microsoft 365 integration and hosted desktop environments, providing seamless transition to cloud-based systems with ongoing support and maintenance.
What makes your IT support different?
Our approach combines technical expertise with clear communication, avoiding jargon to ensure understanding. We focus on tailored solutions without sales pressure, prioritising your business needs over unnecessary upgrades.
