Business Details
17 Years
experience
Emergency
services
Managed IT Solutions for UK Businesses
Prime Networks has been delivering comprehensive managed IT services to performance-focused businesses across the UK since 2010. Our team of certified experts combines technical proficiency with strategic insight to provide end-to-end technology solutions tailored to SME requirements. With a proven track record in managed cloud services, cybersecurity, and unified communications, we maintain industry-leading service level agreements while continuously adapting to evolving technological landscapes.Our Microsoft Gold Partner accreditation reflects our commitment to technical excellence, while our client-centric approach ensures bespoke solutions that align with business objectives. Through proactive monitoring and rapid-response support, we minimize downtime and maximize operational efficiency for clients ranging from London-based enterprises to distributed teams in Tewkesbury, Bournemouth, and Tamworth.
Services
Managed IT
Cloud Services
Cybersecurity
IT Helpdesk
Voice Communications
Network Connectivity
Technology Strategy
Unified Communications
Details
- Year established: 2009
Highlights and features
- We offer 24/7 responsive helpdesk support with industry-leading SLAs
- Our team holds Microsoft Gold accreditation for cloud expertise
- Proactive problem-solving prevents 85% of potential IT disruptions
- We serve businesses across London, Tewkesbury, Bournemouth, and Tamworth
- Multi-vendor approach ensures technology solutions tailored to specific needs
Associations and certifications
- Microsoft Gold Partner
What people say
Top-notch support
Proactive problem-solving
Dependable connectivity
Expert technical solutions
Excellent service
Services
Managed IT
Our comprehensive managed IT services provide continuous monitoring and proactive maintenance for business-critical systems. With dedicated account management teams and 24/7 support, we ensure minimal downtime through predictive issue resolution. Clients benefit from tailored infrastructure management that adapts to evolving business requirements while maintaining strict compliance with industry standards.
Managed Cloud
As Microsoft Gold Partners, we deliver fully managed cloud services across Microsoft 365 and Azure platforms. Our cloud experts optimize infrastructure for scalability while maintaining strict security protocols. We provide ongoing usage monitoring, cost management, and seamless integration with existing systems to ensure businesses maximize cloud benefits without compromising security.
Security and Resilience
Our multi-layered security approach combines endpoint protection, network monitoring, and disaster recovery planning. We implement market-leading security products while maintaining redundant connectivity to ensure business continuity. Regular threat assessments and proactive mitigation strategies protect against evolving cyber risks while maintaining compliance with regulatory requirements.
IT Helpdesk
Our rapid-response helpdesk provides immediate assistance for technical issues with guaranteed SLAs. Proactive monitoring detects potential problems before they impact operations, while fixed-rate contracts ensure predictable costs. The service includes desktop support, network troubleshooting, and software licensing management across physical and cloud environments.
Voice and UC
We deliver enterprise-grade voice and unified communications solutions with seamless integration across devices. Our cloud-hosted platforms provide crystal-clear calls, video conferencing, and instant messaging with 99.9% uptime guarantees. Flexible deployment options support both traditional handsets and mobile/web-based access for distributed teams.
People
Mark Simons
Chief Executive Officer
Co-founder with 15+ years' experience in IT services, Mark established Prime Networks in 2009. He leads strategic direction and has grown the company into a leading London-based managed services provider through innovative technology solutions.
Ben Weinberg
Operations Director
Co-founder and Microsoft-certified engineer with 18 years' IT experience. Ben oversees technology strategy and helpdesk operations, bringing technical expertise and operational leadership to Prime Networks' core divisions.
Antonio Kucera
Chief Financial Officer
Finance director since 2013, Antonio manages financial planning and reporting. With 20+ years' experience in finance roles across multiple sectors, he ensures financial stability and strategic budgeting for client solutions.
Tony Mole
Technical Director
Technical lead with 14 years' experience in managed service provision. Tony serves as final escalation point for complex technical issues, combining deep technical knowledge with account management expertise to deliver client solutions.
Alistair Hamilton
Chairperson
Non-executive chair since 2019, Alistair provides strategic governance and financial oversight. A chartered accountant with private equity experience, he ensures robust governance frameworks and stakeholder management across operations.
Questions
What IT services does Prime Networks offer?
We provide managed IT services including cloud solutions, cybersecurity, unified communications, network connectivity, and 24/7 helpdesk support tailored to SME requirements.
Which areas do you serve?
We support businesses across the UK, with primary operations in London, Tewkesbury, Bournemouth, and Tamworth.
Do you offer emergency IT support?
Yes, we provide 24/7 emergency support with rapid response times and guaranteed SLAs for critical business operations.
How do you ensure cybersecurity?
We implement multi-layered security using market-leading products, regular threat assessments, and proactive mitigation strategies to protect against evolving cyber risks.
What cloud platforms do you support?
As Microsoft Gold Partners, we specialise in Microsoft 365 and Azure platforms while supporting multi-cloud environments for optimal flexibility.
How do you handle IT maintenance?
We use proactive monitoring to detect and resolve 85% of potential issues before they impact operations, minimising downtime and maintaining system performance.
